Executive Assistant, PMO Coordinator

Summary

Join Sutherland as an Executive Assistant / PMO Coordinator and combine high-level administrative support with project coordination. You will manage executive calendars, prepare reports and presentations, handle correspondence, and coordinate travel. Additionally, you will support project management, provide updates and risk assessments, maintain project documentation, and engage with stakeholders. This role offers flexibility with options for on-site work at any Sutherland Philippines site or remote work. The ideal candidate possesses strong organizational and communication skills, along with experience in a BPO environment. A Bachelor's degree and 5+ years of relevant experience are required.

Requirements

• Bachelor’s degree in Business Administration, Management, Operations, or related field
• 5+ years of experience in an Executive Assistant, Project Coordinator, or similar role within the BPO industry
• Knowledge of BPO operations, metrics (SLAs, CSAT, NPS), and workforce management
• Proficiency in tools like MS Office Suite (Excel, PowerPoint), project management tools (Jira, Trello, Monday.com), and virtual meeting platforms
• Excellent organizational, communication, and multitasking skills
• Ability to handle confidential information with discretion and professionalism
• Must have FY24 PDP score of Exceeds Most or Clearly Exceeds
• Tenure of at least 18 months
• No Active DA

Responsibilities

• Manage the executive’s calendar, organize meetings, and prioritize commitments
• Prepare and manage reports, presentations, and documentation for internal and client-facing reviews
• Handle executive correspondence, ensuring timely communication with internal teams and global stakeholders
• Coordinate complex travel arrangements (local and international) as needed
• Prepare and submit expense reports in compliance with company policies
• Organize leadership meetings, prepare agendas, and document action items
• Plan and support internal events such as team town halls or operational reviews
• Assist in planning, monitoring, and tracking strategic projects across operations, HR, and client accounts
• Provide updates, risk assessments, and mitigation strategies to leadership
• Support the implementation of continuous improvement initiatives aligned with client SLAs and KPIs
• Maintain accurate and up-to-date project documentation, including charters, risk logs, and project roadmaps
• Prepare weekly or monthly dashboards for executive and client reporting
• Coordinate with internal teams, clients, and cross-functional departments to ensure alignment on project goals
• Organize and facilitate regular updates with project stakeholders
• Support initiatives to enhance efficiency across operations, client servicing, and back-office processes

Preferred Qualifications

PMP certification or Lean Six Sigma training is an advantage

Benefits

This role is open to candidates based at any Sutherland site in the Philippines or working remotely