Executive Assistant Team Manager

Summary

Join Sterlington, an international law firm, as an Executive Assistant Team Manager and lead a team of Executive Assistants across multiple time zones. This remote role requires strong leadership, organizational, and communication skills to ensure efficient administrative support, optimize work allocation, and maintain high performance levels. You will be responsible for managing resources, driving performance improvement, reviewing and introducing processes, and addressing performance-related issues. The ideal candidate will have proven experience managing a team of Executive Assistants in a legal or professional services environment, a strong background in process improvement, and exceptional attention to detail.

Requirements

• Proven experience managing a team of Executive Assistants or administrative professionals, preferably within a legal or professional services environment
• Strong background in process improvement and service delivery excellence, with exceptional attention to detail
• Excellent leadership, delegation and people management skills, with the ability to motivate and develop teams in a remote setting
• Exceptional organizational and problem-solving abilities
• Equally comfortable working autonomously and collaboratively
• Ability to manage multiple priorities in a fast-paced, global environment
• Strong communication and influencing skills, both written and verbal, at all levels
• Able to work in alignment with ET hours

Responsibilities

• Supervise and support a team of Executive Assistants across multiple time zones
• Review and implement resource management strategies and tactics to enhance efficiency
• Oversee work allocation, ensuring effective and balanced distribution and execution of tasks
• Monitor and review performance and delivery of service both on collectively and individually
• Continuously review and adjust structure and processes to improve productivity, accuracy and responsiveness
• Identify and address training and development needs
• Address performance-related issues promptly and professionally
• Implement best practices for workflow efficiency and quality assurance
• Assist in complex projects and coordination across departments

Preferred Qualifications

Highly IT and data literate, with workflow and task management system experience preferred