Executive Operations Assistant

Summary

Join Pavago as an Executive Operations Assistant and contribute to the operational efficiency of a vending and retail client. This full-time, remote position requires strong analytical skills and a proactive approach. You will review daily transactions, manage customer inquiries, coordinate inventory and deliveries, and generate reports. The ideal candidate possesses at least two years of experience in a similar role, proficiency in Google Sheets, and excellent communication skills. A typical day involves reviewing vending unit activity, handling customer support, generating picklists, updating reports, and identifying areas for improvement. This role offers the opportunity to work independently and make a significant impact on daily operations.

Requirements

• At least 2 years of experience in operations support, administrative assistance, or a similar analytical role
• Proficiency in Google Sheets you know how to use formulas, filters, cell protection, and conditional formatting
• Strong data analysis skills with a results-driven mindset
• Excellent written and verbal communication skills
• Highly organized with a proven ability to juggle multiple priorities

Responsibilities

• Review daily transaction footage to verify sales and identify discrepancies across vending units
• Cross-check activity with planograms to ensure accuracy in inventory records
• Respond promptly to customer inquiries via email and phone
• Escalate unresolved issues to relevant stakeholders while maintaining a high standard of service
• Generate picklists and plan delivery routes for restocking based on up-to-date inventory and sales data
• Track grocery needs and monitor inventory movement to ensure timely restocking
• Maintain and update grocery trackers and KPI dashboards
• Compile and present gross sales reports by facility and city on a quarterly basis
• Analyze trends in sales and operations to identify process bottlenecks
• Recommend and implement improvements to optimize vending unit performance and team workflows

Preferred Qualifications

• Detail-Oriented: You spot inconsistencies quickly and take pride in maintaining accurate records
• Proactive: You don’t wait for instructions you identify gaps and take initiative to close them
• Independent: You manage your workload with minimal supervision and deliver consistent results
• Tech-Savvy: You're highly comfortable with Google Workspace, especially Google Sheets
• Customer-Focused: You understand the value of excellent support and communicate clearly under pressure

Benefits

Remote work, flexible hours