Echo&Co is hiring a
Experience Designer

Summary

The job is for an Experience Designer at Echo&Co, a human-centered creative and technology firm dedicated to doing good in the world. The role involves designing user experiences and visuals for social sector organizations. The position is open to full-time or contract work and can be remote within the U.S., preferably in Eastern or Central time zones.

Requirements

• 5+ years of design and documentation experience for complex web and mobile interfaces and interactive projects within an agency environment, with a focus in requirements analysis, specification development, user experience and visual design, and implementation
• Bachelor’s degree in marketing, communication, psychology, business, library science, graphic design, or a related field. Master’s degree in a related field a plus
• Strong influencing, negotiation, and communication skills
• The ideal candidate will possess strong technical acumen, ideally with understanding of digital content publishing architecture, development principles, and web technologies
• Ability to think strategically and work both collaboratively, as well as independently
• Ability to think of design as a system and design modular features and functionality that work seamlessly across a user interface when configured in different ways
• Possess excellent user experience, strategic thinking, and analytical skills, and be able to provide leadership and strategic direction to account teams and the firm as a whole
• Be trustworthy and sincere, with a “roll up your sleeves” work style
• Ability to organize and manage multiple priorities effectively
• Ability to analyze and resolve problems at both strategic and tactical (functional) levels
• Understanding of internet technology and web development processes
• Understanding of advocacy and engagement strategies and best practices
• Understanding of accessibility best practices in user experience and visual design, particularly accessibility on the web as set by standards organizations such as the WCAG
• Must have a social good orientation with an interest in working for mission-driven clients, including progressive nonprofit organizations, socially responsible enterprises, government agencies, and multinational institutions that seek to make positive change
• Willingness and availability to travel frequently for job-related activities

Responsibilities

• Be a confident and innovative designer and leader, able to set and drive a vision for how to apply user experience and visual design as a powerful force for good
• Connect your passion for doing good in the world with your vision for doing great user experience and visual design, inspiring both Echo&Co teams and clients with both
• Collaborate closely with the strategy, content, and technology teams in the creation and documentation of requirements, product roadmaps, sitemaps, prototypes, and CMS specifications
• Achieve more with less, using lean principles to guide the development of great work while conserving scope, which is particularly important when working with nonprofit clients
• Be observant, strategic, and maintain an open mindset, learning from engagements and adapting readily to the needs they present, while maintaining stability in scope and timelines
• See risk and change as opportunities to deepen the relationship and trust with clients, and readily engage teams and clients in conversations that manage expectations, lead change, and open possibilities for new collaboration
• Be interested, engaged, and effective at helping clients overcome all user experience and visual design challenges presented, no matter how big or small, recognizing that small challenges met well often open the door for much larger strategic engagements
• Present effectively both internally and to clients. Explain design choices, and address issues and concerns; help partners reach consensus
• Participate on project teams as a subject matter expert on user experience and visual design, collaborating closely with the project manager, software architects, content strategists, and other team members
• Assist in setting and meeting expectations with project teams, including clients, project managers, developers, and designers, while driving profitability by fulfilling monthly billable utilization targets
• Support in developing quality assurance processes to ensure that all experience practice-specific deliverables meet the firm’s standards for excellence