Facilitation Engagement Manager

Summary

Join Teaching Lab, a growing remote education non-profit, as their Facilitation Engagement Manager! This salaried, full-time position, based anywhere in the continental US, focuses on overseeing the hiring, onboarding, and retention of coaches and facilitators. You will cultivate a positive and inclusive culture, drive engagement, and foster community among the team. The role also involves mentorship, facilitating development opportunities, and raising national awareness of the facilitation program. Compensation ranges from $80,000 to $121,007 annually, with salary determined by relevant and total work experience. The position reports to the Senior Director, Facilitation, and may involve project leadership and team supervision.

Requirements

• Bachelor’s degree
• Five (5) or more years combined experience working in PK-12 education, with minimum of two years experience teaching PK-12 students from traditionally underserved backgrounds with demonstrated evidence of impact
• Three (3) or more years combined experience leading or high-impact professional learning for educators
• Two (2) or more years combined providing instructional coaching to educators or leaders
• Three (3) or more years of successful experience managing staff engagement and retention initiatives with a strong emphasis on internal communication and program management
• Experience in project management and the ability to manage multiple projects simultaneously, ensuring timely program milestones and objectives delivery
• Excellent verbal and written communication skills
• Strong professional judgment and confidentiality of sensitive information
• Proficient with Google Suite, Microsoft Office Suite, and at least one project management system (Monday.com, Asana, etc.)
• Experience coordinating and managing staff surveys
• Demonstrate strong professional judgment and confidentiality of sensitive information

Responsibilities

• Collaborate with the Facilitation Team and Talent Acquisition team to establish benchmarks and resources for each stage of the hiring process of coaches and facilitators
• Actively participate in the recruitment and hiring process for new coaches and facilitators
• Develop and implement engaging onboarding content and processes that provide new coaches and facilitators with a comprehensive understanding of Teaching Lab’s mission, organizational culture, and their key roles and responsibilities (e.g., welcome emails, LMS reviews, check-ins)
• Manage Teaching Lab’s coach and facilitator mentorship program
• Regularly review and refine feedback surveys for coach and facilitator hiring and onboarding processes, using insights to drive continuous improvement
• Conduct stay interviews and exit interviews to gather valuable feedback, offering actionable insights to enhance retention and program quality
• Design and implement initiatives (e.g., mixers, Slack channels, newsletters) to foster meaningful engagement and build a strong sense of community among coaches and facilitators
• Develop and lead workshops, collaborations, and continuous learning opportunities for coaches and facilitators, modeling best practices through activities such as book clubs and inquiry cycles
• Conduct annual 1:1 conversations with coaches and facilitators to understand their experiences, gather feedback, and identify opportunities for growth and program refinement
• Collaborate with the Facilitation and Project Teams to plan, staff, and lead regional meet-ups, creating opportunities for connection and professional growth
• Facilitate cross-functional collaborations to raise awareness, enhance ongoing development, and promote the use of key tools and resources
• Model the design and delivery of high-quality professional learning experiences that align with best practices and our Facilitator Competencies
• Provide recommendations for coaches and facilitators who demonstrate potential to support internal development initiatives
• Stay informed about departmental development opportunities and provide individualized coaching and follow-up support to coaches and facilitators as needed
• Continuously review coach and facilitator data to identify areas for targeted support, celebrate achievements, and make informed recommendations for growth
• Conduct Facilitation Competency Observations and deliver high-impact feedback to enhance facilitation skills and drive professional growth
• Develop, update, maintain, and administer surveys at key milestones (e.g., onboarding, mid-year, end-of-year) to gather actionable feedback
• Continuously analyze data and feedback from coaches and facilitators to identify trends, inform decision-making, and recommend program enhancements
• Prepare regular reports on program progress (relevant to the role) for both internal and external stakeholders
• Collaborate with the Facilitation team to interpret trends in coach and facilitator data, using insights to determine and implement appropriate next steps
• Serve as the primary point of contact for coach and facilitator concerns, escalating issues as needed to the Senior Director Facilitation and/or the People and Culture team as needed
• Maintain accurate and up-to-date data systems (e.g., Monday.com boards) to support effective staffing, development, and tiering decisions
• Manage and approve payments related to onboarding and facilitation tasks, ensuring accuracy and timeliness
• Research and coordinate the selection and distribution of gifts for coaches and facilitators
• Collaborate with cross-functional teams to align coaching and facilitating efforts with organizational goals
• Provide regular and relevant updates to the facilitation and project teams (e.g., onboarding status, concerns, feedback, recommended supports)
• Support the Employer Branding and Centralized Staffing teams by identifying coaches and facilitators for projects and creating promotional content
• Actively seek and respond to feedback, adjusting practices to meet evolving needs
• Utilize strong, detail-oriented, differentiated communication methods to ensure coherence and clarity across multiple teams
• Represent Teaching Lab at conferences, workshops, onsite, and meetings, engaging with educators, policymakers, and other stakeholders to promote our mission and services
• Engage in continuous learning
• Stay current with research and best practices in the field, attend learning experiences to build skills and competencies in project management, client management, coaching, and adult facilitation
• Engage in personal and organized learning opportunities as a team member at an organization that champions racial equity and centers anti-racism
• Create and deliver training to other team members on core skills or competencies within the Manager, Facilitation Engagement role which is also transferable and critical for other roles
• Perform other duties as assigned by the Director, Facilitator Development, Senior Director, Facilitation Program, and/or Executive Team

Preferred Qualifications

• Experience in consultative organizations providing professional learning and instructional coaching support
• Experience developing professional learning content

Benefits

• $80,000 - $121,007 a year
• Remote/home office anywhere in the continental United States
• Flexible schedule