Engagement Manager

Summary

Join Veritone, a leading AI solutions provider, as a client-facing leader driving AI implementation and strategic partnerships. You will translate complex business needs into actionable AI solutions, collaborating with diverse teams and stakeholders. This role demands strong analytical, technical, and interpersonal skills to ensure successful project delivery and client satisfaction. You will lead engagements, design innovative solutions, and optimize processes, delivering measurable results and empowering clients to harness the power of AI. The position requires proven success in client-facing roles and team leadership, along with extensive experience in business analysis, project management, and AI/technology consulting. Veritone offers a competitive compensation package, remote work options, and various benefits.

Requirements

• Proven success in client-facing roles and team leadership within a matrixed framework
• 5+ years of experience in business analysis, project management, and AI/technology consulting
• Strong analytical skills with the ability to solve complex problems and manage multiple priorities
• Proficiency in project management tools (e.g., JIRA, Trello) and methodologies (Agile, Scrum)
• Familiarity with AI enablement tools, workflows, and enterprise software solutions
• Bachelor’s degree in Computer Science, Information Systems, or a related technical field

Responsibilities

• Serve as the primary client liaison, understanding their challenges and ensuring alignment on project objectives
• Translate business needs into actionable plans for delivering tailored AI solutions
• Ensure client adoption of solutions through training, workshops, and ongoing support
• Gather and analyze requirements, prototype solutions, and iterate rapidly to adapt to evolving priorities
• Collaborate with cross-functional teams to design and deliver robust AI solutions that meet client needs
• Develop and deploy workflows, data-driven analytics tools, and scalable AI-driven applications
• Plan, execute, and monitor project progress to ensure timely delivery within scope and budget
• Drive collaboration between technical and non-technical stakeholders to achieve seamless execution
• Use KPIs to track performance, report progress, and continuously improve project outcomes
• Design AI solutions that optimize processes, enhance decision-making, and drive measurable results
• Address critical challenges such as supply chain optimization, fraud detection, and public safety enhancement
• Empower clients with actionable insights and scalable AI capabilities
• Lead engagements with Product and Engineering teams to develop, enhance, and deliver applications and services tailored to client needs
• Facilitate ideation sessions with cross-functional teams to conceptualize and implement optimal solutions that align with business objectives and client goals
• Identify inefficiencies in workflows and implement process improvements to enhance productivity and ensure seamless project execution
• Establish and document scalable best practices for project management, requirements gathering, and solution delivery to standardize and elevate engagement outcomes
• Manage the entire solution lifecycle, from initial concept to implementation and post-launch optimization, ensuring alignment with timelines and objectives
• Analyze feedback from clients and stakeholders to refine processes, tools, and methodologies for ongoing improvement in solution delivery
• Act as the bridge between technical teams and business stakeholders, ensuring clear communication, alignment of expectations, and successful handoffs
• Utilize metrics and performance data to track process efficiency and inform adjustments that drive measurable results
• Partner with product, design and infrastructure teams to build, design and enhance our applications and services
• Take ownership of your team’s commitments, assisting when needed, and encouraging the team to meet their commitments
• You are a leading voice in the technology team: sharing knowledge, asking questions, and candidly challenging assumptions, and proposing new pathways forward
• Model how the team and organization can improve
• Establish and maintain relationships with people from other engineering teams, functional areas, and business units
• Influence the whole team, making an impact across the board, not just on specific parts of it
• Model thoughtful risk-taking, pointing to examples from your past as a guide. Taking on tough assignments, using these assignments to mentor others on the team, accelerating their career growth and encouraging them to participate

Preferred Qualifications

• Development experience with Data and AI consulting services, system integrators or managed service providers
• Technical acumen in B-to-B SaaS/PaaS, Cloud, and Enterprise Software
• Knowledge of artificial intelligence workflows
• Understanding of online software (SaaS) services and technology-based solutions
• Strong understanding of AI solutions and AI enablement across multiple industry verticals
• Demonstrated experience utilizing AI tools and/or engines
• Experience and a desire to work in a fast-paced environment
• Desire to work on the next generation of Artificial Intelligence applications

Benefits

• A competitive compensation package
• Participation in the Company’s Equity Program
• Remote first + Hybrid workplace
• VERI Communities (Affinity Groups) & Belonging
• Empowerment to build your career journey at Veritone
• Flexible (Paid) Time Off
• Benefits Program: medical, dental, vision, 401K matching, and more!
• Mental health awareness and support