Moveworks is hiring a
Customer Success Engineer
Moveworks
๐ต $90k-$183k
๐Remote - United States
Please let Moveworks know you found this job on JobsCollider. Thanks! ๐
Summary
Join Moveworks, the universal AI copilot for search and automation across all your business applications. As a Customer Success Engineer, you'll work alongside a Customer Success Manager to understand customer requirements and drive all technical aspects of the post-sales engagement with customers.
Requirements
- Have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant
- Be proficient in using REST APIโs and reading documentation to query new endpoints
- Have a good understanding of data modeling and data pipelines
- Have passion for understanding customersโ use cases, identifying gaps and resolving issues in the product is undeniable
- Be confident in your communication and interpersonal skills
- Have a great track record of driving successful technical adoption with medium to large-sized projects
- Have hands-on experience in administering and deploying enterprise solutions
- Have ample working knowledge of IT infrastructure and large SaaS platforms
- Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus
- Be proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
- Have familiarity with Linux and Windows environments and using the command line
- Possess a bachelorโs degree or higher in Computer Science or a related field
Responsibilities
- Work with customers to gain a deep understanding of their business processes, system environments and IT infrastructure
- Integrate and implement Moveworks solutions to customers platform and backend systems in a secure and performant manner
- Work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects
- Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering team
- Be our customer advocate in influencing product roadmap and improvements
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Please let Moveworks know you found this job on JobsCollider. Thanks! ๐