Moveworks is hiring a
Customer Success Engineer

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Moveworks

๐Ÿ’ต $90k-$183k
๐Ÿ“Remote - United States

Summary

Join Moveworks, the universal AI copilot for search and automation across all your business applications. As a Customer Success Engineer, you'll work alongside a Customer Success Manager to understand customer requirements and drive all technical aspects of the post-sales engagement with customers.

Requirements

  • Have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant
  • Be proficient in using REST APIโ€™s and reading documentation to query new endpoints
  • Have a good understanding of data modeling and data pipelines
  • Have passion for understanding customersโ€™ use cases, identifying gaps and resolving issues in the product is undeniable
  • Be confident in your communication and interpersonal skills
  • Have a great track record of driving successful technical adoption with medium to large-sized projects
  • Have hands-on experience in administering and deploying enterprise solutions
  • Have ample working knowledge of IT infrastructure and large SaaS platforms
  • Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus
  • Be proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
  • Have familiarity with Linux and Windows environments and using the command line
  • Possess a bachelorโ€™s degree or higher in Computer Science or a related field

Responsibilities

  • Work with customers to gain a deep understanding of their business processes, system environments and IT infrastructure
  • Integrate and implement Moveworks solutions to customers platform and backend systems in a secure and performant manner
  • Work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects
  • Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering team
  • Be our customer advocate in influencing product roadmap and improvements

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