Remote Customer Success Engineer

Summary

Join Moveworks, the universal AI copilot for search and automation across all your business applications. As a Customer Success Engineer, you'll work alongside a Customer Success Manager to understand customer requirements and drive all technical aspects of the post-sales engagement with customers.

Requirements

• Have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant
• Be proficient in using REST API’s and reading documentation to query new endpoints
• Have a good understanding of data modeling and data pipelines
• Have passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable
• Be confident in your communication and interpersonal skills
• Have a great track record of driving successful technical adoption with medium to large-sized projects
• Have hands-on experience in administering and deploying enterprise solutions
• Have ample working knowledge of IT infrastructure and large SaaS platforms
• Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus
• Be proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
• Have familiarity with Linux and Windows environments and using the command line
• Possess a bachelor’s degree or higher in Computer Science or a related field

Responsibilities

• Work with customers to gain a deep understanding of their business processes, system environments and IT infrastructure
• Integrate and implement Moveworks solutions to customers platform and backend systems in a secure and performant manner
• Work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects
• Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering team
• Be our customer advocate in influencing product roadmap and improvements