Field Onboarding Specialist I

Summary

Join FreedomCare, a leading home care agency, as a Field Onboarding Specialist! This remote position, based in Arizona, requires fieldwork in Yavapai and Phoenix counties. You will onboard patients and caregivers, ensuring proper documentation and app usage. You'll also serve as a backup caregiver when needed, providing essential ADL/IADL care. Routine home visits are required to monitor care quality. The ideal candidate possesses field experience, a DCW certification (or willingness to obtain one), excellent communication skills, reliable transportation, and the ability to work independently. FreedomCare offers competitive compensation, medical benefits, retirement plans, wellness programs, and professional development opportunities.

Requirements

• 1+ years’ experience in field-based role
• DCW certification or willingness to gain certification
• Excellent written and verbal communication skills
• Your own reliable transportation and ability to travel as required
• Ability and discipline to work remotely as required

Responsibilities

• Visit patients and caregivers in their homes
• Acquire signatures for necessary documents via a Surface Pro and iPhone
• Provide a brief orientation to ensure caregivers and patients are set up for their care plan
• Participate in State-wide, semi-weekly meeting with colleagues in Phoenix, AZ
• Assist the patient and Caregiver in obtaining an appropriate onboarding process
• Review identification documents, get all required paperwork completed and signed by the Caregiver and Patient, and review the use of the App to clock in/clock out and review the work schedule
• Serve as a backup Caregiver in the event that a patient’s primary and secondary Caregivers are unavailable, and the patient has a critical need for service
• Fill in to assure that the patient has the ADL/IADL care that is needed
• Conduct routine supervisory visits to the patients’ homes to review that appropriate care is being administered

Preferred Qualifications

• Bilingual Spanish
• A self-starter personality and the ability to work independently with minimal supervision

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career