Field Operations Engineer

Summary

Join Rackner as a Field Operations Engineer and contribute to the JCC2 program, providing technical expertise and support to the DoD. You will work on-site, offering training and assistance to commands, acting as a liaison between the government and stakeholders. Responsibilities include developing best practices, documenting procedures, integrating JCC2 capabilities, and creating test cases. This role requires extensive experience in cyber operations, system administration, and AWS cloud infrastructure. Rackner offers competitive benefits, including health insurance, 401k matching, PTO, and professional development opportunities.

Requirements

• Ability to conduct database queries
• Ability to travel greater than 25%
• Current secret clearance with ability to attain a TS/SCI clearance and willing to obtain a polygraph
• 5 years’ experience in working in Cyber Mission Force community
• At least 10 years IT systems administrative experience with both Microsoft and Linux platforms
• Two years proficient understanding of maintenance (patching, STIG, and upgrade processes) on AWS cloud infrastructure
• Demonstrated experience and/or training in system administration and development best practices in AWS

Responsibilities

• Provide subject matter proficiency for work described in the task
• Provide analytical skills to support process improvement, specialized studies, and definition of requirements
• Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of systems
• Participate in the establishment measurement, and achievement of customer satisfaction metrics
• Perform project management function from client engagements to include identification, scheduling, tracking, and reporting
• Provide client feature request to the JCC2 PMO and project support personnel
• Develop and write documentation as required
• Train and familiarize operators on equipment and systems as directed by the JCC2 PMO
• Support an environment conducive to successful team interaction and customer satisfaction
• Possess strong, results-oriented work ethic and customer service orientation

Preferred Qualifications

• Programming and query language experience
• Strong project management skills with experience in DevOps and/or SAFe/Agile
• Atlassian Collaboration tools
• AWS SysOps Administrator certification
• Red Hat certification
• Government or military cyber experience

Benefits

• Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided
• Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks & events are offered as well!
• 401K with 100% matching up to 6%
• Highly competitive PTO
• Great health insurance with large network of providers
• Medical/Dental/Vision
• Life Insurance, and short- & long-term disability
• Industry-Leading Weekly Pay Schedule
• Home office & equipment plan