Field Service Engineer

closed
Element Biosciences Logo

Element Biosciences

πŸ’΅ $90k-$110k
πŸ“Remote - Worldwide

Summary

Join Element Biosciences as a Field Service Engineer, playing a pivotal role in supporting our growing customer base in the Southeast. This remote position requires expertise in troubleshooting next-generation sequencers, encompassing software, hardware, and chemistry. You will provide onsite installation, qualification, upgrades, repairs, and preventative maintenance. Success in this role demands strong problem-solving, communication, and time management skills, along with experience in servicing scientific instrumentation. The position offers a competitive salary, stock options, a discretionary annual bonus, comprehensive health insurance, 401k matching, and flexible paid time off. Domestic travel of up to 80% is expected.

Requirements

  • Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
  • Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
  • Strong time management, problem solving, organizational and relationship building skills
  • Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems
  • Excellent verbal and written communications skills, including technical writing abilities
  • Must be flexible in working hours as this position may require customer support during non-regular business hours

Responsibilities

  • Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
  • Identifying root causes and resolving product issues in the field with support when needed
  • Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
  • Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc
  • Utilizing service CRM software to accurately document work in a timely manner

Preferred Qualifications

  • Experience with NGS sequencing instrument and sequencing run set up
  • Experience with multiple full life cycle product launches
  • Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java)
  • Experience with fluorescence microscopy
  • Demonstrated account management skills

Benefits

  • Stock options
  • Discretionary annual bonus
  • No cost health insurance plans
  • 401k with company match
  • Flexible paid time off
This job is filled or no longer available