πWorldwide
Field Service Engineer
closed
Element Biosciences
π΅ $90k-$110k
πRemote - Worldwide
Summary
Join Element Biosciences as a Field Service Engineer, playing a pivotal role in supporting our growing customer base in the Southeast. This remote position requires expertise in troubleshooting next-generation sequencers, encompassing software, hardware, and chemistry. You will provide onsite installation, qualification, upgrades, repairs, and preventative maintenance. Success in this role demands strong problem-solving, communication, and time management skills, along with experience in servicing scientific instrumentation. The position offers a competitive salary, stock options, a discretionary annual bonus, comprehensive health insurance, 401k matching, and flexible paid time off. Domestic travel of up to 80% is expected.
Requirements
- Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
- Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
- Strong time management, problem solving, organizational and relationship building skills
- Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems
- Excellent verbal and written communications skills, including technical writing abilities
- Must be flexible in working hours as this position may require customer support during non-regular business hours
Responsibilities
- Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
- Identifying root causes and resolving product issues in the field with support when needed
- Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
- Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc
- Utilizing service CRM software to accurately document work in a timely manner
Preferred Qualifications
- Experience with NGS sequencing instrument and sequencing run set up
- Experience with multiple full life cycle product launches
- Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java)
- Experience with fluorescence microscopy
- Demonstrated account management skills
Benefits
- Stock options
- Discretionary annual bonus
- No cost health insurance plans
- 401k with company match
- Flexible paid time off
This job is filled or no longer available
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