Field Service Engineer

Summary

Join SMA America, a leading solar technology developer, as a Field Service Engineer. You will be responsible for commissioning, troubleshooting, and repairing SMA utility inverters, working with high-voltage electricity and maintaining excellent customer service. This role requires a detailed understanding of SMA products and associated accessories, accurate spare parts inventory management, and adherence to product maintenance manuals. The position involves significant domestic and international travel and may require occasional weekend or night work. A bachelor's degree in a technical field is strongly preferred, along with at least 3 years of experience in electrical, electronic, or network communications. Compensation includes a competitive salary and comprehensive benefits.

Requirements

• At least 3 years of experience in electrical, electronic and/or network communications are required
• While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look and see
• The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel
• The employee must routinely lift up to 50 pounds
• The work environment is constrained to a field service environment, with occasional functions in a corporate office
• While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather of extreme temperatures
• The noise level in the work environment is usually moderate
• This position requires significant domestic and international travel

Responsibilities

• Commissions, troubleshoots, repairs, and analyzes SMA America’s utility inverters in the field, via email, telephone, and site visits
• Develops a detailed knowledge of SMA’s utility inverter products, associated SMA accessories, and third-party accessories that are sold by SMA for use with the inverters
• Maintain accurate inventory count of spare parts provided by SMA
• Regularly works with high voltage DC electricity, three phase power, and the relevant software and firmware of the inverters
• Maintains a high level of customer satisfaction while striving to lower the costs of field service
• Perform and maintains maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations
• Requires the ability to work weekend and/or nights on a case by case basis
• Other duties as may be required or assigned

Preferred Qualifications

• A bachelor’s degree in a technical field is strongly preferred
• Prior experience in the solar energy industry is strongly preferred
• Ability to work nonstandard business hours occasionally to support service customer contracts
• Knowledge of solar and/or alternative energy markets is preferred
• Knowledge of National Electric Code is preferred
• Knowledge of solar and/or alternative energy markets is preferred
• Knowledge of National Electric Code is preferred
• Ability to analyze and solve problems effectively

Benefits

• Compensation: $57,000 - $69,500 annually
• Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc