Field Service Engineer

Summary

Join PartsSource, a leading technology platform for healthcare equipment management, as a Field Service Engineer specializing in GE Imaging equipment. This full-time, on-site position in Philadelphia, PA, requires expertise in CT and X-Ray Mammography equipment maintenance, repair, and preventative maintenance. You will maintain client relationships, respond to service calls, and collaborate with other engineers and medical staff. The role demands strong technical skills, excellent communication, and the ability to manage multiple projects. PartsSource offers a competitive compensation package, including benefits and opportunities for growth within a dynamic hybrid work environment.

Requirements

• Bachelor's degree (B.A.) or equivalent, one to two years of experience, or equivalent combination of education and experience
• Must be a self-starter and proactive
• Commitment to excellence and high standards
• Excellent written and verbal communication skills
• Good judgment with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization
• Strong organizational skills; able to manage priorities and workflow
• Ability to work independently and as a member of various teams and committees
• Excellent problem resolution and consultative sales skills
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills
• Ability to prepare reports and business correspondence
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Responsibilities

• Maintain and nurture existing client relationships
• Respond to all inquiries and requests in a timely and professional manner
• Travel to customer and/or vendor sites to inspect systems/parts as needed
• Perform service calls including: Preventative Maintenance, Corrective Maintenance, Repairs, installation/de-installations, and calibrations on all assigned medical imaging equipment using manuals, test equipment, measuring instruments, hand tools/power tools, and specialized knowledge
• Travel locally and across the country
• Respond to service calls from customers to evaluate and rectify valid operator complaints and concerns
• Perform all service within the manuals specifications
• Work with other imaging engineers, OEM and operators to resolve equipment related problems
• Conduct and comply within specifications and policies providing quality assurance records and reports
• Complete all associated FSRs to each service call and submit no later than 48 hours
• Develop good working relationships with Department staff, directors, and leads with the repairs and maintenance, installations and de-installations
• Manage all in-bound and out-bound parts: core exchanges and returns
• Provide tech support calls when needed with the customer or any other RSTI employee
• Understand and communicate information regarding company products, services, and policies and procedures to new and existing clients
• Work after hours to complete a job as needed
• Assist in managing remote inventories, shipments and exchange tracking
• Assist in procurement of diagnostic imaging parts
• Perform other related duties as assigned by management

Preferred Qualifications

Certifications in X-Ray technology or related field is a plus

Benefits

• Competitive compensation package with base pay, incentives, equity, and comprehensive benefits (401k match, health benefits, college debt reduction, etc.)
• Inclusive and diverse community of passionate professionals
• Opportunities for growth in a fast-growing company committed to developing employees' careers
• Dynamic hybrid work environment that balances flexibility, collaboration, and productivity