Field Service Engineer

Summary

Join SPT Labtech as a Field Service Engineer, working remotely from the Copenhagen area. This role involves coordinating and managing emergency/preventive maintenance service calls for liquid handling and sample management systems in the Life Sciences industry. You will schedule and perform territory service work, ensuring high customer satisfaction, and travel across mainland Europe (primarily Denmark). The position requires strong time management, communication, and customer focus skills, along with experience in electro-mechanical and automated systems. SPT Labtech offers a competitive salary and comprehensive benefits package in a collaborative and innovative environment.

Requirements

• Exceptional time management skills and ability to prioritise workload
• You'll be a self motivated team player
• Ability to travel on short notice which at times could involve at least 70% travel
• Strong customer focus
• Excellent communication skills and a proactive approach to workload
• Education equivalent of at least one of the following: Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering
• Valid Passport

Responsibilities

• Scheduling and performing territory service work such as on-site installation and preventative maintenance
• Responsible for account management, ensuring a high degree of customer satisfaction
• Performing reactive territory repair visits
• Being available to travel at short notice in order to support other Field Service Engineers when needed
• Timely completion of all required documentation
• Communicating any product quality issues to the appropriate persons
• Working closely with the Sales team and the Field Applications Specialists

Preferred Qualifications

• Previous experience working with sample management or liquid handling equipment is advantageous
• Previous experience with electro-mechanical and automated systems, ideally within the life sciences or pharmaceutical sectors

Benefits

Competitive salary package and comprehensive, valued benefits package