Field Service Engineer

Summary

Join Element Biosciences as a Field Service Engineer, playing a pivotal role in supporting our growing Midwest customer base. This remote position requires expertise in troubleshooting next-generation sequencers, encompassing software, hardware, and chemistry. You will provide on-site installation, qualification, repairs, and preventative maintenance. Success in this role demands strong problem-solving, communication, and time-management skills, along with experience in servicing scientific instrumentation. The position offers a competitive salary, stock options, a bonus, comprehensive health insurance, 401k matching, and flexible paid time off. Domestic and some international travel is required.

Requirements

• Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Strong time management, problem solving, organizational and relationship building skills
• Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems
• Excellent verbal and written communications skills, including technical writing abilities
• Must be flexible in working hours as this position may require customer support during non-regular business hours
• Frequently moves boxes weighing up to 20 pounds
• Must be flexible in working hours as this position may require customer support during non-regular business hours

Responsibilities

• Provide onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identify root causes and resolving product issues in the field with support when needed
• Display professionalism, understanding, tact and technical knowledge in all customer interactions
• Implement and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc
• Utilize service CRM software to accurately document work in a timely manner

Preferred Qualifications

• Experience with NGS sequencing instrument and sequencing run set up
• Experience with multiple full life cycle product launches
• Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java)
• Experience with fluorescence microscopy
• Demonstrated account management skills

Benefits

• Stock options
• Discretionary annual bonus
• No cost health insurance plans
• 401k with company match
• Flexible paid time off