Field Service Engineer

Summary

Join Syntegon, a global leader in process and packaging technology, as a Dual Skilled Field Service Engineer for the packaging division covering the UK and EMEA region. This fantastic opportunity involves installing, commissioning, and providing service support for Syntegon Packaging equipment. You will troubleshoot and resolve electrical, mechanical, and software issues, train customers, and manage customer expectations. The role requires extensive travel and working remotely. Syntegon offers a competitive salary, 25 days of holiday, staff discounts, a medical cash plan, life assurance, and income protection.

Requirements

• Exposure to FMCG & GMP manufacturing industry
• Qualifications in Mechatronics, mechanical and electrical engineering
• Electrical engineering – full understanding of both modern and old control systems across a wide range of platforms, ability to follow schematics
• Mechanical Engineering understanding including
• Understanding correct methods of mechanical engineering from changing bearings to setting up machinery
• Adjusting high speed packaging machines to achieve optimum efficiency and high-quality packages
• Ability to find and identify worn and damaged parts from assembly drawings
• Software controls engineering – in depth knowledge of PLC theory and implementation
• Ability to fault find in complex software, , predominantly on RsLogix 5/5/5000, RS FactoryTalk View ME/SE, Simatic Step7, WinCC Flexible, Wonderware InTouch
• Understanding of motion controls, single and multi-axis for stepper or servo control
• Commercial awareness. Being able to spot opportunities, confidence to talk to the customer about products we can offer, before reporting to sales
• An understanding of a high-level of customer service
• Ability to prioritise and work to challenging deadlines
• Good communication skills
• Ability to work remotely, with time away from home
• Full driving license
• Experience in field service, preferably in packaging engineering
• Qualifications in Mechatronics, mechanical or electrical engineering
• Understanding of FMCG & GMP manufacturing industry
• Proficiency in electrical, mechanical, and software engineering, including
• Modern and legacy control systems
• High-speed packaging machine adjustment and optimisation
• PLC theory and implementation (e.g., RsLogix, Simatic Step7)
• Commercial awareness. Being able to spot opportunities, confidence to talk to the customer about products we can offer, before reporting to sales
• An understanding of a high-level of customer service
• Ability to prioritise and work to challenging deadlines
• Good communication skills
• Ability to work remotely, with time away from home
• Full driving license

Responsibilities

• Install and commission new packaging lines
• Running equipment in production environment to agreed specification level
• Carry out site acceptance tests on new equipment with responsibility for sign off
• Recognize problems and their root cause across entire range of secondary packaging equipment
• Breakdowns and troubleshooting
• Training customer in routine maintenance and operation of Syntegon Packaging equipment
• Provide routine maintenance and planned servicing of Syntegon Packaging equipment according to service agreements and schedules
• Assessment of maintenance needs and parts required to bring customers equipment up to satisfactory performance level
• Support product trials
• Working to tight timescale to minimize downtime
• Advising customer of future maintenance programs and training
• Liaising with Syntegon engineers should modifications be required
• Resolve electrical, mechanical and software issues on range of equipment
• Identify root cause problems and resolve. If resolution is not possible liaise with engineering team and customer to determine solutions
• Detailed reporting following site visits
• Ongoing product training
• Working with own initiative and skills
• Manage customer expectations

Preferred Qualifications

• Experience in a previous field service role is desirable
• Packaging engineering and technical skills desirable

Benefits

• Competitive salary
• 25 days holiday per year + public holidays
• Staff discount for various retailers including access to company benefits
• Medical cash plan
• Life Assurance (7 x annual salary)
• Income protection
• An excellent opportunity to gain experience within a global company