Sunrise Global Marketing is hiring a
Field Service Technician

Summary

The Field Service Technician at Greenworks is responsible for resolving customer service issues related to outdoor power equipment, providing technical training, and traveling extensively. The position requires a technical school degree or equivalent work experience in automobile repair or similar fields.

Requirements

• Education from a technical school majoring in Automobile Repair, Electromechanical Maintenance, or another similar field and/or 3 years' work experience with electric/battery operating equipment and systems
• Advanced mechanical and electronic knowledge
• Proven experience with troubleshooting equipment and systems identifying issues to determine the root cause
• Be proficient in the operation of various measuring tools and instruments. Including but not limited to multimeter, clamp meter, temp. recorder, AC/DC power source
• Must be able to read and interpret electrical schematics and blueprints

Responsibilities

• Providing technical service and maintenance support at customer locations
• Installing, maintaining, and repairing equipment out in the field
• Diagnosing errors or technical problems and determining proper solutions
• Providing technical training in-person, digitally, or with written programs when necessary
• Following all company procedures while representing Greenworks: code of conduct, safety practices, and policies
• Support Customer Service with Sales Force activated action items hourly / daily. Complete daily reports which will report issues and resolutions to problems in the field
• Maintain a service vehicle and adhere to the Greenworks Vehicle Policy
• Responsible for understanding, facilitating, and coordinating all efforts in regard to the A3S / Greenworks Fleet Connect (remote product support)

Preferred Qualifications

• Knowledge of CAN BUS protocol preferred
• Proficient communication skills (verbal and written) with the ability to provide conflict resolution
• Proven track record on Key Performance Indicators (KPI’s) driving results for the company, department, and personal success