Remote Field Service Technician

Summary

The job is for a Field Service Technician at an American electro-mechanical brand. The role involves performing service, diagnostics, repair, and preventive maintenance of high-power rotating electric machinery both domestically and abroad. The position requires five to ten years of experience in a related field, excellent communication skills, analytical thinking, problem-solving capability, technical literacy, and proficiency in Microsoft Office 365 suite.

Requirements

• High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses
• Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic and mechanical equipment
• Experienced working with customers and vendors in a B2B environment
• A team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills
• Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems

Responsibilities

• Perform service, diagnostics, repair, and preventive maintenance of high-power rotating electric machinery, motors, and generators
• Work safely and ethically alone and as part of a team
• Adhere to safety and security standards and procedures
• Provide world-class customer service and customer-facing skills
• Report to Mansfield, OH plant (preferably) when not traveling
• Provide technical support to customers (phone, virtual, in-person when needed)
• Prepare/organize service trips
• Research and prepare supporting documentation
• Arrange travel
• Complete any customer-required training/testing before travel
• Plan services and support operations
• Complete documentation/reports
• Job-specific expense reporting
• Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, Marketing
• Install and commission equipment when traveling
• Troubleshoot and repair equipment when traveling
• Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems when traveling
• Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
• Provide training (on-site, in-house or virtual)

Benefits

• Competitive wages
• Comprehensive benefits package: Life insurance, Group health insurance (including Health Savings Account option), Dental & Vision insurance, Retirement plan with employer contribution