Field Services Senior Technician

Summary

Join Delta Group as a Service Engineer in EMEA and contribute to efficient service operations. You will create and update service content for UPS and data center solutions, maintain the service knowledge base, and communicate product issues to relevant teams. Responsibilities include planning and conducting training for service partners, providing on-site support, and improving product design. The role requires excellent communication skills, technical expertise in UPS and data center solutions, and fluency in English and Spanish. Delta offers a competitive benefits package and opportunities for professional development.

Requirements

• Very good knowledge and experience with UPS and data center solutions
• Good technical understanding with understanding of power & infrastructure solutions
• Excellent communication skills
• Able to discuss and communicate technical details both at a high level and in simple layman skills
• Bachelor’s degree in electrical engineering or relevant field
• Excellent understanding of end-to-end service processes
• Fluent English and Spanish
• Good MS Office knowledge
• Willingness to travel

Responsibilities

• Creation and updating of service content for supporting remote and on-site service activities with close co-operation with R&D, Engineering and Project management teams for Spanish market
• Maintenance of service knowledge base
• Communication of identified product issues to Quality and R&D
• Planning and conducting of trainings for Authorized Service Partners
• Occasional on-site support for commissioning & complex technical issues
• Product design improvement support
• Participation in global projects and solutions development activities

Benefits

• We offer a competitive benefits package and work-life balance
• We are also committed to the development of our people, building a long career with us