Field Support Representative

Summary

Join The N2 Company as a Field Support Representative and become a liaison between the home office and Area Directors. This fully remote position (9:00 am to 5:00 pm ET, Monday-Friday) offers a $44,000 annual salary with growth opportunities. You will coach, train, and troubleshoot for Area Directors, handling inquiries related to print publication design. Impeccable communication skills are essential, along with the ability to work both independently and collaboratively. The ideal candidate is a quick learner, confident decision-maker, and resourceful problem-solver. N2 offers a supportive remote work environment and a comprehensive benefits package.

Requirements

• Ability to learn quickly with a desire to grow
• Confidence in making decisions based on your knowledge and training
• All-star communication skills both over the phone and in email
• Knowledge of Microsoft Office products and Google Workspace
• Resourcefulness and adaptability in an environment of change
• Ability to work calmly with fast-paced deadlines

Responsibilities

• Assist Area Directors develop their skills while building one-on-one relationships with them
• Train Area Directors in our processes and procedures via phone conferences
• Respond to a steady stream of questions, concerns, complaints, and everything in between via phone and email with both Area Directors and their advertising clients
• Work both individually and within a small, close-knit team to solve problems
• Answer incoming phone calls to cover current staffing pattern needs
• Brainstorm and implement ways to be proactive in your role to reduce reactiveness in engaging with Area Directors
• Collaborate with our Design team to help Area Directors understand our design process and administrative tasks

Preferred Qualifications

• Have a “ we , not me ” attitude
• Truly enjoy helping others

Benefits

• Full health care coverage for you and your family
• Complimentary basic dental coverage
• Access to a licensed nutritionist to support your health and wellness goals
• Employee Assistance Program (EAP) with complimentary mental health resources and additional support services
• 401(k) plan with a company match to help secure your financial future
• Financial planning services to guide you in achieving your financial goals
• $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program
• Paid time off, including a paid, week-long Holiday Break each year
• Three-week paid sabbatical after four years of service
• Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave
• Monthly remote-work reimbursement to assist with home office and internet expenses
• Flexible remote work options to suit your needs and lifestyle
• Pet care insurance and discounts to help support your pets’ health and wellbeing
• The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes