Financial Advocate

Summary

Join World Investment Advisors as a Financial Advocate/Senior Client Operations Associate and provide personalized support to participants on their financial journeys using the SMARTMap® Financial Wellness program. You will guide clients through Foundational Planning, covering investments, budgeting, and retirement. The role involves managing client interactions in Salesforce, handling transactional requests, and collaborating with other departments. You will promote positive participant behaviors and work to expand the Foundational Planning program. FINRA licenses (Series 65 or 63/6) are highly encouraged, and a BA/BS degree is preferred but not required. The salary range is $65,000-$70,000, and the firm offers a bonus program and various benefits.

Requirements

• FINRA licenses (Series 65 or 63/6) are highly encouraged for applicants
• If you do not currently hold these licenses, we expect you to obtain them within six months of hire
• 1-3 years of experience in customer service, operations support or administrative support role
• Superb verbal, written communication, and interpersonal skills
• Superb computer skills, including familiarity with Microsoft Office Suite, Salesforce, and/or HubSpot
• Strong attention to detail
• Ability to work efficiently and accurately under pressure and to meet deadlines
• Ability to work independently and to proactively seek new responsibilities
• Ability to work well in a team environment with multiple departments
• Emotional intelligence (EQ), Attunement and Empathy

Responsibilities

• Respond to participant inquiries via phone, email, and chat with integrity, ensuring client satisfaction
• Assist clients with enrollment in SMARTMap® Financial Wellness program tools and resources
• Manage participant interactions in Salesforce, ensuring accuracy, completeness, and timely follow-ups
• Guide transactional requests such as account changes, rollovers, loans, and withdrawals, coordinating with retirement plan providers as necessary
• Serve as a Financial Advocate, assisting participants in utilizing SMARTMap® tools throughout their financial journeys
• Provide personalized advice through Foundational Planning, addressing both retirement-related topics and broader financial needs such as budgeting and debt management
• Conduct outbound calls for Foundational Planning and handle inbound calls as needed
• Promote positive participant behaviors in savings, engagement, and financial wellness to support retirement readiness
• Collaborate with the Advisor Support, Marketing, and Compliance departments to fulfill client requests
• Work closely with the Participant Engagement Team to expand the Foundational Planning program through research and partnerships
• Serve as a point of contact for advisors and employers seeking strategies to increase participant engagement

Preferred Qualifications

• BA/BS degree from an accredited university preferred, but not required
• Previous experience in the finance and/or investment market/securities preferred, but not required
• Bilingual in Spanish preferred but not required

Benefits

• 401(k) with Employer Match
• Health Insurance (with HSA option)
• Dental & Vision Insurance
• Life Insurance
• Generous Paid Time Off Policy
• Mental Health Days
• Flexible Spending Account (FSA)
• Healthy Work/Life Balance
• Maternity/Paternity Leave Policy