Financial Recovery Agent

Summary

Join our team as a Financial and Payment Recovery Agent, providing customer service in German, with opportunities for remote work across Greece.

Requirements

• Fluency in German
• Good command of English would be considered a plus
• Exceptional communication & soft skills
• Computer knowledge
• Experience in customer service or customer facing roles would be considered an asset
• Experience in banking environment would be considered an asset

Responsibilities

• Support customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction
• Provide and maintain strong, professional relationships with all partners
• Work towards reaching targets as set out by client statement of work as well as internal targets

Benefits

• Competitive monthly salary + 2 extra salaries per year
• Monthly Performance Bonus
• Monthly ticket restaurant card
• Private health insurance
• Digital courses for foreign languages
• Possibility to work remotely all over Greece
• Excellent quality IT equipment