Remote Finnish Customer Support

Summary

Netflix is hiring a Finnish Customer Support Specialist to join their team in Greece. The employee will communicate with subscribers through various channels, keep records of customer interactions, and follow communication procedures. Requirements include native or near-native Finnish language skills (C1, C2), very good command of English language (B2), strong communication skills, soft skills, problem solving abilities, and good computer knowledge. The company offers a competitive remuneration package with 14 salaries per year and an extra bonus based on performance appraisal. Additional benefits include private life & health insurance and relocation costs for candidates outside Greece.

Requirements

• Native or near native Finnish language (C1, C2)
• Very good command of English language (B2)
• Strong communication skills
• Soft skills
• Problem solving abilities
• Good computer knowledge

Responsibilities

• Communicate through chats, phone, and emails with subscribers
• Assisting subscribers with how-to questions & navigating on Netflix
• Keep records of customer interaction, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies

Benefits

• Competitive Remuneration package
• 14 salaries per year
• Extra bonus depending on the performance appraisal
• Private life & health insurance
• Relocation Cost (for candidates outside Greece)