Partner Support Manager

Summary

Join Quandoo, a rapidly growing international company transforming the world's dining-out experiences, as a Customer Service Representative. You will be the primary contact for restaurants and guests, providing support via phone, email, and live chat. This role involves actively working on partner support, interfacing with internal departments, and maintaining the internal customer database. The ideal candidate is communicative, innovative, and solution-oriented, with strong English skills and ideally some experience in customer service, hospitality, or a related field. Quandoo offers a flexible work environment, remote work options, generous vacation time, mental health support, and professional development opportunities.

Requirements

• Be communicative, innovative, friendly and always keep a cool head
• Think outside the box
• Enjoy dynamic processes and show a high level of flexibility in day-to-day business and enjoy working in a team
• Be characterised by a positive attitude and solution-oriented behaviour
• Have a structured and thorough way of working
• Speak English (fluently)

Responsibilities

• Be the contact person for our restaurants and guests and support them with their questions and concerns (by phone, email and live chat)
• Actively work on partner support topics in the UK and in our other markets if you speak another language
• Form an interface between various internal departments, restaurant partners and the field service
• Maintain the internal customer database (Salesforce)

Preferred Qualifications

• Speak any of the following languages: Dutch, Finnish, German, Turkish
• Have some professional experience in the areas of existing customer service, hotel or catering

Benefits

• Enjoy our remote policy and work from our offices, at home or while traveling
• Have flexible working hours and up to 30 days of vacation
• Use our free 1:1 sessions with professional psychologists as well as digital trainings and tools for your mental health - provided by our partner nilo.health
• Have challenges and development every day. Our self development budget will help you acquiring and achieving new skills & knowledge