Forward Deployed Engineer

Summary

Join Bluecore's Forward Deployed Engineer (FDE) unit, a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform. As an FDE, you will leverage your technical expertise to connect Bluecore's engine to clients, extract meaningful intelligence from their websites, and implement marketing solutions tailored to their vertical, audience behavior, and product mix. Your primary responsibilities will involve writing JavaScript integrations for client websites, configuring and maintaining data intake and manipulation across multiple channels, utilizing internal infrastructure to solve client-specific problems, and collaborating with clients to optimize their use of Bluecore's products and services. This role requires strong analytical and problem-solving skills, a detail-oriented approach, and the ability to communicate effectively with both technical and non-technical clients. You will also have the opportunity to contribute to internal tooling and processes, monitor system health, and work with the product development team to enhance Bluecore's offerings.

Requirements

• Experience 2- 5 years into Solutions Engineering
• Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge
• Current or past professional experience in a client-facing role, working and communicating directly with customers
• Fluent in JavaScript and familiar with various other web development technologies
• Ability to take ambiguous workflows and turn them into structured processes

Responsibilities

• Write client-side JavaScript to be run on clients' websites and configure custom recommendation logic using domain-specific tooling
• Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore
• Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed
• Develop the best technical solution possible for the toughest challenges that our customers will throw at you
• Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team
• Monitor the overall health and uptime of our most critical connections to clients
• Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore’s product offering

Preferred Qualifications

• Expose to (interested in learning) in SQL, Python, or Google Cloud functions
• Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms
• Ability to grow into a client-facing technical resource as career progresses in Bluecore

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave