Forward Deployed Engineer

Summary

Join Bluecore's Forward Deployed Engineer (FDE) unit, a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform. As an FDE, you will leverage your technical expertise to connect the Bluecore engine to clients, extract meaningful intelligence from their websites, and implement marketing solutions tailored to their vertical, audience behavior, and product mix. Your primary responsibilities will involve writing JavaScript integrations for client websites, configuring and maintaining data intake and manipulation across multiple channels, utilizing internal infrastructure to solve complex client-specific problems, and collaborating with clients to optimize their use of Bluecore products and services. This role requires a detail-oriented approach, as you will work closely with top online retailers who have stringent requirements for their communications. You will be a technical point of contact for clients, both pre- and post-launch, helping them integrate their websites and databases with Bluecore and establishing long-term technical relationships. You will also work closely with the Customer Success team to develop creative solutions for maximizing value from the Bluecore platform. This position requires experience in Solutions Engineering, a strong understanding of JavaScript and other web development technologies, and the ability to translate ambiguous workflows into structured processes. Bluecore offers a remote-first work environment with the option to work in their New York headquarters occasionally. They are committed to fostering an inclusive and diverse workplace.

Requirements

• Experience 2- 5 years into Solutions Engineering
• Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge
• Current or past professional experience in a client-facing role, working and communicating directly with customers
• Fluent in JavaScript and familiar with various other web development technologies
• Ability to take ambiguous workflows and turn them into structured processes

Responsibilities

• Write client-side JavaScript to be run on clients' websites and configure custom recommendation logic using domain-specific tooling
• Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore
• Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed
• Develop the best technical solution possible for the toughest challenges that our customers will throw at you
• Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team
• Monitor the overall health and uptime of our most critical connections to clients
• Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore’s product offering

Preferred Qualifications

• Expose to (interested in learning) in SQL, Python, or Google Cloud functions
• Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms
• Ability to grow into a client-facing technical resource as career progresses in Bluecore

Benefits

• We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward
• We love the opportunity to come together – but employees will always have the option on where they work best