Forward Deployed Engineer

Summary

Join Tonic.ai as a Forward Deployed Engineer to assist major clients in resolving complex data challenges. You will implement Tonic.ai applications, create custom solutions, and ensure complete end-to-end solutions by integrating into customer automation pipelines and establishing robust processes. Collaborate with sales and solutions architect teams to define project scopes and create statements of work. Work with product and engineering teams to support projects and provide platform feedback. This role offers significant growth potential within a dynamic startup environment. The ideal candidate possesses a strong engineering background, excels in customer interactions, and can adapt to both structured and ambiguous problem-solving scenarios.

Requirements

• Strong engineering background in Computer Science or related field
• At least 3-5 years of experience in a technical customer-facing role as a Sales Engineer, Technical Customer Success, Software Implementation Consultant or Forward Deployed Engineer
• Technical experience in database, data warehouse, data lake, cloud, data catalog, data engineering/pipelines, and BI
• Experience integrating applications with third party APIs
• Solution-oriented mindset capable of integrating Tonic.ai products into a variety of different architectures to produce a myriad of different workflows
• Demonstrated proficiency in programming languages such as Python, Java, C#, TypeScript/JavaScript, or similar
• Outstanding verbal and written communication skills
• You're organized, a problem solver, and excel in time management
• Desire to work in a fast-paced and creative environment where you own your own success

Responsibilities

• Own execution and on-time delivery of end-to-end projects for high-value customers, in partnership with the broader Tonic.ai account team
• Deploy onto Customer team(s) to implement and operationalize Tonic.ai applications as part of an end-to-end solution
• Collaborate closely with the Sales and Solutions Architect teams to validate the scope of Professional Services engagements and assist in writing statements of work
• Assist in defining parameters for Professional Services work at Tonic.ai and contribute to process and documentation improvement initiatives
• Liaise with Product and Engineering teams to support existing projects and/or provide feedback on the core Tonic.ai platform
• Travel up to 25% of time to customer sites