Forward Deployed Engineering

Summary

Join Bluecore as a Team Lead - Forward Deployed Engineering, a dual role combining the responsibilities of a Forward Deployed Engineer with leadership duties. You will be responsible for the day-to-day operations of Sprint ceremonies, work assignments, and providing guidance to your team of engineers. You will also engage with clients, coworkers, vendors, and other third parties to ensure client satisfaction. As a Forward Deployed Engineer, you will write and maintain custom JavaScript code deployed on clients' ecommerce websites, write and maintain custom data ingestion and export jobs in Python and/or SQL, and engage with clients and internal stakeholders to provide strategic guidance on technical approaches. You will also participate in a rotating on-call schedule to ensure data accuracy. As a Team Lead, you will conduct Sprint ceremonies, maintain a pulse on the day-to-day work of your team, serve as an escalation point for internal and external matters, conduct regular 1:1s with direct reports, and assist management with bi-annual performance reviews.

Requirements

• 3+ years of full-time work experience at a tech company or a startup
• Professional proficiency in JavaScript
• Proof of a technical background, whether that be a formal degree, work experience, or personal projects
• Ability to master Bluecore product, including features, customer use cases and key technical components
• Demonstrated project management skills; ability to define, scope and create project plans
• Knowledge of a broad range of web technologies, including: HTML, CSS, JavaScript, Python, SQL, REST/SOAP APIs, XML/JSON, tag management, git
• Excellent written and verbal communication
• Quick, on-your-feet thinking
• Willingness to engage directly with customers
• Problem-solving skills that enable you to identify and advise the best solutions
• Must be comfortable working day-to- day with cloud-based workflow tools, such as Salesforce, Jira, Google Apps, Airtable, and Slack

Responsibilities

• Write and maintain custom JavaScript code deployed on clients’ ecommerce websites
• Write and maintain custom data ingestion and export jobs in Python and/or SQL
• Write and maintain custom JavaScript code in Google Cloud Functions to accommodate bespoke third party connections for the purposes of data transfer
• Engage with clients and internal stakeholders, providing strategic guidance on the appropriate technical approach(es) to executing client requests
• Participate in a rotating on-call schedule to ensure maximum consistency and accuracy of client data
• Conduct Sprint ceremonies and workflow management tasks for direct reports
• Maintain a pulse on the day-to-day work of direct reports, overseeing complex tasks, following up on timelines/deadlines, and providing guidance and assistance as needed to ensure timeliness and quality of output
• Serve as an escalation point for both internal and external matters, including engaging directly with clients, when necessary
• Conduct regular 1:1s with direct reports, unblocking their workflows, providing feedback and growth opportunities, managing down company/team information, and managing up employee concerns
• Assist management in with bi-annual performance reviews, providing essential context for the assessment of engineers within their purview

Preferred Qualifications

• Baseline knowledge of Python and SQL is a plus
• Marketing technology experience is a major plus
• Knowledge of eCommerce platforms and Email Service Providers (ESPs) is a plus
• Previous leadership experience is a major plus

Benefits

• We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward
• We love the opportunity to come together – but employees will always have the option on where they work best