GovWell Technologies is hiring a
Founding Customer Success Manager

Summary

The job is for a second Customer Success Manager at GovWell, a startup that aims to improve government services with modern software. The position reports to the CEO and Co-founder and involves managing 3-6 month implementations of GovWell, ensuring customer happiness and success, influencing product roadmap, and learning about building a company from the ground up.

Requirements

• A relationship-builder who enjoys working in a customer-facing role
• A superb project manager with a strong attention to detail
• A fast learner who can grasp new concepts quickly
• A creative thinker who enjoys coming up with new ideas, not just following the standard playbook

Responsibilities

• Help cities and counties across the United States to serve their communities better with modern software
• Manage 3-6 month implementations of GovWell and ensure our customers’ long-term success by providing ongoing support
• Influence our product roadmap as the member of our team with the most direct relationship with our customers

Preferred Qualifications

• Previous experience with customer relationship management and complex project management
• Evidence of scrappiness and work ethic, a ‘whatever it takes’ mentality
• Passion for our mission of making government more effective

Benefits

• Competitive salary
• Meaningful equity
• Up to 100% premiums covered for medical, dental, and vision insurance
• Unlimited / flexible PTO