Remote Fraud and Abuse Prevention Team Leader

Summary

Join Hostinger, a world's fastest-growing web hosting company, as Team Leader of Fraud and Abuse Prevention team to guide the team in guiding complex situations involving customers and leadership.

Requirements

• Experience: Minimum of two years of experience supporting a financial crime/fraud investigations team, with expertise in subject matter. An interest in cyber security issues is an advantage
• Team Management: Experience managing an operational team and reporting management information
• Attention to Detail: High attention to detail, able to manage assignments with minimal supervision and tight deadlines
• Communication: Demonstrated ability to use positive communication techniques to resolve conflicts, both orally and in writing
• Initiative: Ability to take initiative, make decisions within authority, and proactively resolve issues
• Training Skills: Capable of delivering effective training to team members
• Native written, and spoken proficiency in Lithuanian, and based in Lithuania
• C1 written, and spoken proficiency in English

Responsibilities

• Support & Lead: Help with team tasks and provide first-level support for questions and issues
• Decision-Making: Make informed decisions about customer accounts, balancing risk and authority in complex situations
• Knowledge Sharing: Understand all team duties and offer guidance as needed
• Training: Provide training and coaching to team members
• Performance Monitoring: Track and report on team performance, spotting trends in fraud prevention
• Continuous Improvement: Look for ways to boost team efficiency and effectiveness

Benefits

• A culture where everyone values the highest standards, freedom, and responsibility
• A friendly, supportive and experienced team that is eager to share their knowledge
• A chance to be an owner of your flexible working hours and results
• Unlimited growth opportunities: Manager’s Academy, Coachhub, Reforge, Scribd learning tools, and invitations to the World’s best conferences
• Exceptional-being: active challenges, onsite & online fitness classes, and wellness workshops
• A health insurance package for your wellness
• Workations & quarterly OKR parties
• Hybrid work: Combine modern office excitement in Kaunas and Vilnius with the comfort of working from home
• Gross salary. starting from 3300 EUR/month (depending on your experience)