Remote Director, Trust and Safety

Summary

Join our team at GoDaddy as the Head of Trust and Safety, leading a team to ensure safety on the platform, developing strategies to prevent and address abuse.

Responsibilities

• Develop and implement comprehensive Trust and Safety strategy, policy, and procedures that demonstrate well-rounded ideas that meet GoDaddy's business goals
• Lead all aspects of a team of Trust and Safety professionals. Your team’s main focus will be to investigate and address reports of suspicious behavior and policy violations
• Direct operations managers, who supervise full-time employees, contractors and outsourced resources. Periodically, you will also be on point for high profile investigations
• Manage teams who engage with Law Enforcement and regulatory agencies
• Analyze data and metrics to track the efficiency of Trust and Safety initiatives and make data-driven decisions to improve our processes and continually scale operations
• Support, develop, and ensure the safety and wellness of the distributed team you lead
• Work with internal teams like Legal, Industry/Government Relations, Public Relations, Information Security, and Care to investigate claims, manage risks and enforce our standards fairly and in compliance with relevant regulations
• Monitor and analyze customer and third party behavior to identify and mitigate potential risks
• Collaborate with technology partners to develop and implement tools and systems to improve and prioritize Trust and Safety measures and operations
• Collaborate with Product, Technology, and Care teams to enhance safety features, improve customer experience, and implement proactive measures to prevent our platform and services from being used for online harm
• Collaborate with industry and regulatory groups to advocate for GoDaddy’s Trust and Safety initiatives