Director, Transaction Risk

Summary

Join GoDaddy's team as a skilled leader in transaction risk management. This remote position requires leading operational aspects of risk mitigation on GoDaddy and affiliated websites, establishing strategic vision, and making key decisions autonomously. You will guide operational strategies, lead 24/7 risk teams, analyze loss data for optimization, and collaborate with cross-functional teams. The ideal candidate possesses deep technical knowledge, business acumen, and strong leadership skills with 10+ years of experience in fraud detection and risk management. This role is integral to shaping the future of transaction risk management and supporting entrepreneurs.

Requirements

• 10+ years experience in fraud detection, loss prevention, and transaction risk management. along with outstanding leadership skills and a successful track record in implementing risk strategies in a fast-paced setting
• Analytical and problem-solving skills, with the ability to interpret complex data sets to resolve risk factors and develop mitigations
• Experience with industry-standard risk management tools and technologies

Responsibilities

• Guide the operational strategy for assigned functions, ensuring that the team excels at core operating processes and procedures
• Keep track of key initiatives and prioritize across functional areas
• Leading operational transaction risk teams 24/7 to mitigate payment fraud, viral code abuse, commission abuse, free trial registration abuse, chargebacks, and overall risk on GoDaddy and its affiliated websites
• Continuously evolving policies and procedures to optimize work processes, provide exceptional results, and systems
• Analyze loss data and derive actionable optimizations to prevent/detect fraud/abuse, improve customer experience, and grow detection and recovery rates
• Collaborate with teams across the organization to ensure the success of a multi-layer transaction risk program. This includes implementing additional controls, improving existing fraud rules/systems, and working closely with support teams to improve reporting/alerts
• Act as primary subject matter authority on transaction risk standard methodologies, fraud/abuse trends, and mitigation technology; reviewing new products, services, payment methods, brands, compliance, and organizational change initiatives to assess transaction risk, leading efforts to suggest, improve and implement the appropriate mitigations
• Lead and coordinate projects, establishing business requirements, and ensuring appropriate testing levels while acting as a liaison between internal teams and, if needed, external vendors
• Provide tools and training to both direct and indirect employees for success. Leading and guiding the team through one-on-one sessions, team meetings, quality assurance reviews, hiring, terminations, corrective actions, and performance evaluations

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits including parental leave