iVisa is hiring a
Fraud and Chargeback Analyst

Summary

The job is for a Fraud and Chargeback Analyst - Night Shift at iVisa, a growing global company specializing in passports, visas, and travel documents. The role involves identifying and mitigating fraudulent activities, optimizing chargeback processes, and providing business improvement ideas. The company offers a collaborative culture, remote work, mental wellness sessions, training allowance, extended family leave policy, and more.

Requirements

• Proven experience in chargebacks and fraud prevention
• Proficiency in data analysis tools (Advanced Excel, with the ability to create reports)
• Availability to work from 6 AM to 3PM CEST
• Strong analytical and problem-solving skills
• Detail-oriented with a strong sense of urgency
• Self-driven, constant learner and motivated to give the best of himself
• Excellent communication skills, both written and verbal
• Advanced English and Excel level

Responsibilities

• Monitor and analyze daily transactional data to detect unusual or suspicious patterns that may indicate a potential fraudulent activity (Kount + iVisa Backend)
• Work on reducing chargeback rates and improving the chargeback win rate
• Prepare and submit compelling responses to chargeback cases, providing supporting evidence as needed
• Maintain accurate documentation/register of chargeback cases and fraud prevention activities
• Contact customers for fraud prevention and to avoid refunds/chargebacks and follow up
• Conduct in-depth investigations and post-incident reviews into suspected fraudulent transactions
• Support in the extraction and analysis of data patterns/trends to provide strategies to reduce loss in the company through fraud prevention
• Proactively identify areas for process improvement and suggest enhancements to fraud detection and chargeback management procedures
• Elaborate biweekly and monthly reports making sure that data is accurate and updated
• Update training protocols of the area proposing best practices and automation where possible
• Collaborate with internal departments to gather necessary information for chargeback dispute analysis

Benefits

• Collaborative, friendly, and diverse culture
• Work from anywhere
• Mental wellness sessions led by certified psychologists
• Training Allowance for professional growth
• Extended Family Leave policy
• Thrive in a highly tech-savvy company equipped with cutting-edge tools
• Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree
• Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above