iVisa is hiring a
Fraud and Chargeback Analyst

Summary

The job is for a Fraud and Chargeback Analyst - Day Shift at iVisa, a growing travel document facilitation company with a vibrant culture, remote-first approach, mental wellness sessions, training allowance, extended family leave policy, commitment to sustainability, and PTO for all employees. The role involves monitoring and analyzing daily transactional data, reducing chargeback rates, preparing responses to chargeback cases, maintaining documentation, conducting investigations, identifying areas for process improvement, and creating reports.

Requirements

• Proven experience in chargebacks and fraud prevention
• Proficiency in data analysis tools (Advanced Excel, with the ability to create reports)
• Availability to work from 9 AM to 6PM CEST
• Strong analytical and problem-solving skills
• Detail-oriented with a strong sense of urgency
• Self-driven, constant learner and motivated to give the best of himself
• Excellent communication skills, both written and verbal
• Advanced English and Excel level

Responsibilities

• Monitor and analyze daily transactional data to detect unusual or suspicious patterns that may indicate a potential fraudulent activity (Kount + iVisa Backend)
• Work on reducing chargeback rates and improving the chargeback win rate
• Prepare and submit compelling responses to chargeback cases, providing supporting evidence as needed
• Maintain accurate documentation/register of chargeback cases and fraud prevention activities
• Contact customers for fraud prevention and to avoid refunds/chargebacks and follow up
• Conduct in-depth investigations and post-incident reviews into suspected fraudulent transactions
• Support in the extraction and analysis of data patterns/trends to provide strategies to reduce loss in the company through fraud prevention
• Proactively identify areas for process improvement and suggest enhancements to fraud detection and chargeback management procedures
• Elaborate biweekly and monthly reports making sure that data is accurate and updated
• Update training protocols of the area proposing best practices and automation where possible
• Collaborate with internal departments to gather necessary information for chargeback dispute analysis

Benefits

• Collaborative, friendly, and diverse culture
• Work from anywhere
• Mental wellness sessions
• Training Allowance
• Extended Family Leave policy
• Thrive in a highly tech-savvy company equipped with cutting-edge tools
• Join us in our commitment to the planet and sustainability
• Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above