Remote Chargebacks Lead

Summary

Join dLocal's Payments and Fraud team as a Chargebacks Lead based in Mexico or Colombia. You will be responsible for processing and disputing chargebacks, analyzing data to identify patterns and resolve issues, and reporting on chargeback statistics and trends. This role requires a bachelor's degree in a related field, experience in chargebacks or fraud prevention, strong analytical skills, and proficiency in SQL. The ideal candidate is enthusiastic, proactive, and a team player. dLocal offers a flexible, remote-first culture with travel, health, and learning benefits. You will work with a global team and contribute to a company that impacts millions of lives.

Requirements

• Bachelor’s degree in economics, engineering, statistics, or related fields
• Experience in chargebacks or Fraud Prevention
• Experience manipulating and exploring large databases, SQL is a must
• Strong Analytical Skills and passionate for discovering new patterns
• Enthusiastic, Proactive, team player & problem solver
• Monitoring and achievement of cbks KPIs and SLAs
• Fluent in written and spoken English

Responsibilities

• Processing and disputing credit card chargebacks and inquiries to recover funds - including investigations of chargebacks and communications with external partners
• Analyzing information, thinking through difficult problems, and making critical decisions based on limited information
• Tracking and providing statistics on chargebacks for the Finance Management Team
• Tracking and maintaining fraud incident reports and other related analyses
• Making certain that all chargeback activities are handled in accordance with regulatory requirements
• Reporting on Fraudulent vs Service related chargebacks, actions taken, and results obtained
• Communicating with our Payment Processors on our external partner’s queries
• Compiling the figures from various databases to build the team's monthly chargeback report
• Validating chargeback reports by utilizing internal and external software systems
• Providing team members with transactions reviewed by them that have come back as fraud chargeback

Preferred Qualifications

Other languages like Python

Benefits

• Flexible, remote-first dynamic culture
• Travel benefits
• Health benefits
• Learning benefits