dLocal is hiring a
Chargebacks Lead

Summary

The job description is for a Chargebacks Analyst position at dLocal based in Mexico or Colombia. The role involves processing credit card chargebacks, analyzing information, tracking chargeback statistics, maintaining fraud incident reports, and communicating with external partners. Required skills include a Bachelor's degree in economics, engineering, statistics, or related fields, experience in chargebacks or Fraud Prevention, strong analytical skills, being enthusiastic, proactive, a team player & problem solver, fluent in written and spoken English, and experience manipulating large databases using SQL.

Requirements

• Bachelor’s degree in economics, engineering, statistics, or related fields
• Experience in chargebacks or Fraud Prevention
• Strong Analytical Skills and passionate for discovering new patterns
• Enthusiastic, Proactive, team player & problem solver
• Fluent in written and spoken English
• Monitoring and achievement of cbks KPIs and SLAs

Responsibilities

• Processing and disputing credit card chargebacks and inquiries to recover funds
• Investigating chargebacks and communications with external partners
• Analyzing information, thinking through difficult problems, and making critical decisions based on limited information
• Tracking and providing statistics on chargebacks for the Finance Management Team
• Maintaining fraud incident reports and other related analyses
• Ensuring that all chargeback activities are handled in accordance with regulatory requirements
• Reporting on Fraudulent vs Service related chargebacks, actions taken, and results obtained
• Communicating with our Payment Processors on our external partner’s queries
• Compiling the figures from various databases to build the team's monthly chargeback report
• Validating chargeback reports by utilizing internal and external software systems

Benefits

• Flexible work culture
• Travel opportunities
• Health benefits
• Learning benefits
• Global team environment