Fraud Detection Analyst

Summary

Join our team at GoDaddy as a Fraud Detection Analyst! You'll be responsible for reviewing customer accounts to identify and prevent fraudulent payment activity, contributing to reduced company losses. This 24/7 operation requires weekend and evening shift availability. Your role involves analyzing accounts, verifying customer information, making customer calls, communicating with third parties, and reviewing documentation. You'll need 3+ years of fraud detection experience and strong analytical, communication, and problem-solving skills. GoDaddy offers a competitive benefits package, including paid time off, retirement savings options, bonuses, health benefits, and parental leave.

Requirements

• 3+ years of experience in fraud detection
• Ability to think independently and critically while making tough decisions with little supervision and applying learned material, policy, and procedures to abstract scenarios
• Proficiency in internet research and performing advanced web-based searches. Candidates should be able to quickly absorb information from searches and make correlations based on that information
• Understanding of procedures, systems, and tools to identify fraud trends and report these trends immediately
• Problem-solving ability, very detail oriented skills, an outstanding attendance record and excellent written and verbal communication skills

Responsibilities

• Analyze customer accounts to resolve if fraudulent payment activity is present
• Work through the queue of on-line orders to verify that the information provided on the order matches the real customer; i.e. verifying, original email address, IP address, shipping address and the nature of the order
• Make outbound calls to customers to resolve if fraudulent payment activity is present
• Receive inbound calls from customers either validating or confirming fraud on the purchase
• Communicate via IRIS with customers and third parties
• Review customer documentation for signs of alteration and resolve if more documentation is needed from the customer to validate the purchase
• Review third party requests for reported fraud or abuse issues
• Comprehend the numerous reasons as to why an order might be tagged as possible fraud, such as: items ordered, dollar amount, mismatched IP, etc. Each order is different, yet a decision on how to proceed needs to be made quickly

Preferred Qualifications

Prior fraud detection or banking experience a plus

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits including parental leave