Fraud Operations Analyst

Summary

Join our dynamic team as a dedicated Fraud Analyst and play a pivotal role in our fraud prevention efforts. You will manage the operational side of the fraud team, overseeing customer success communication and processes related to fraud requests. This role involves maintaining relationships with third-party fraud vendors and managing projects within the fraud prevention domain. If you are passionate about fraud prevention, possess excellent analytical skills, and have strong communication and project management abilities, we encourage you to apply. The position offers a competitive salary and benefits, including unlimited PTO and a flexible work arrangement.

Requirements

• Bachelor's degree in a related field
• Proven experience in fraud prevention or related roles
• Proficiency in project management methodologies and tools
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
• Excellent communication skills, both written and verbal, for effective customer interactions and vendor relationships
• Familiarity with fraud detection software, tools, and industry best practices
• Detail-oriented with a commitment to maintaining data confidentiality and integrity
• Ability to adapt to a fast-paced, evolving environment and work well under pressure

Responsibilities

• Handle and respond to fraud-related inquiries and concerns from customers promptly and professionally
• Collaborate with the customer success team to ensure seamless communication and resolution of fraud-related issues
• Maintain a customer-centric approach while addressing fraud concerns, ensuring a positive customer experience
• Develop and optimize processes for handling fraud requests, ensuring efficiency and accuracy
• Investigate and analyze suspected fraudulent activities, making data-driven decisions to prevent and mitigate risks
• Monitor and report on key fraud metrics and trends, identifying areas for improvement
• Cultivate and maintain strong working relationships with third-party fraud prevention vendors and partners
• Collaborate with vendors to leverage their expertise and tools in the fight against fraud
• Evaluate vendor performance and recommend changes or improvements as needed
• Lead and coordinate fraud prevention projects, from planning and execution to monitoring and reporting
• Collaborate with cross-functional teams to implement fraud prevention measures and strategies
• Ensure projects are completed on time and within budget, delivering measurable results

Preferred Qualifications

Experience in the payment, e-commerce or travel industry is a plus

Benefits

• Well-funded and proven startup with large ambitions, competitive salary
• Unlimited PTO
• WeWork All Access Pass OR Work-from-home stipend
• An entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact