Fraud & Payments Risk Specialist

Summary

Join Baselane's growing Fraud team as a Fraud & Payments Risk Specialist. Investigate suspicious activities, analyze transactions and user behavior, and collaborate to build fraud prevention strategies. You will review and investigate suspicious account activity, document findings, and drive initiatives to improve workflows. This hybrid role requires at least two days a week in the Toronto office. The ideal candidate has 2+ years of experience in fraud operations, a strong investigative mindset, and excellent communication skills. Baselane offers competitive compensation, equity, high-quality insurance, generous time off, flexible hours, and more.

Requirements

• 2+ years of experience in fraud operations, risk, or trust & safety, ideally in fintech or a fast-paced startup environment
• Strong investigative mindset with sharp attention to detail and pattern recognition skills
• Experience in case management and handling disputed transactions or high-risk behavior
• Ability to work independently, prioritize effectively, and adapt to shifting priorities
• Clear written communication skills and a bias toward action and ownership
• Collaborative mindset and comfort working cross-functionally

Responsibilities

• Review and investigate suspicious account activity, including ACH and card transactions, for potential fraud or abuse
• Analyze transaction patterns and customer behavior to detect fraud scenarios such as identity theft, account takeovers, or first-party fraud
• Document findings, trends, and case outcomes; contribute to internal reporting and post-mortems
• Drive initiatives to improve workflows, team efficiency, and fraud mitigation processes
• Stay up to date on fraud trends, attack vectors, and industry best practices

Preferred Qualifications

• SQL skills and comfort working with data dashboards (e.g., Sigma, Looker)
• Familiarity with fraud tools like TLOxp, Alloy, Sardine, or similar platforms
• Knowledge of US banking regulations, compliance frameworks (e.g., Reg E), or fraud-specific legal considerations
• Experience using Zendesk or other ticketing systems

Benefits

• Competitive compensation
• Equity - Ownership in what we are building!
• High-quality Medical, Vision, and Dental Insurance
• Life Insurance and Disability Coverage
• Generous time off
• Flexible working hours and location
• Stipend to set up a home office for hybrid work
• Regular social events