Payment Operations Specialist

Summary

Join Mercury's Payment Operations team as a Payment Operations Specialist and maintain our network of banking and payment partners. You will manage manual payment processes, build a knowledge base for partnerships, onboard employees, collaborate with risk and compliance, work with engineering and product teams, and support the customer support team. This role requires strong organizational skills, empathy, product sense, clear communication, and comfort with complex technical products. You should enjoy automation and remain calm under pressure while working with multiple tasks simultaneously. Mercury offers a competitive total rewards package including base salary, equity, and benefits.

Requirements

• 2+ years of experience within financial or banking operations
• Have strong organizational skills
• Consistently exercise empathy
• Have a strong product sense
• Communicate ideas clearly across teams
• Be comfortable learning about companies with complex, technical products
• Enjoy thinking about how to automate as much of your job as possible
• Stay calm and collected while working on ten things at once
• Feel confident talking with partners
• Exercise creativity while working within difficult constraints

Responsibilities

• Run the manual payment processes that keep Mercury running smoothly
• Help build the knowledge base for how our partnerships work
• Onboard and train Mercury employees on any external tools or dashboards they need to work with partners
• Work with risk and compliance to create processes that can scale
• Work with engineering and product to squash bugs and improve the product
• Get exposure to a ton of teams at Mercury - working with everyone from Fraud to Relationship Managers
• Help our support team solve problems for our customers

Benefits

• Base salary
• Equity (stock options)
• Benefits