Fraud Prevention Analyst

Summary

Join Brightwell, a pioneering payments company, as a Fraud Prevention Analyst. This remote role, based in the Manila area, involves utilizing manual and automated processes to detect and verify suspicious transactions. You will lead initiatives to prevent card transaction fraud, develop risk mitigation strategies, and implement robust fraud detection measures for money transfers. Conduct thorough investigations of complex fraud cases, utilize advanced analytics to track fraud trends, and provide actionable insights. Maintain comprehensive knowledge of financial fraud regulations and facilitate cross-departmental communication.

Requirements

• Mastery of the English language, both spoken and written. All communication will be in English
• 3+ years of relevant experience in fraud prevention, focusing on card transactions and money transfer services. Previous experience in a Money Service Business, Money Transmitter, or financial institution is highly desirable
• Demonstrated experience in successfully managing and resolving high-level fraud cases in card transactions and money transfers
• Knowledge of banking systems and transaction processes is essential
• Experience in working with FIS Customer Service or Fraud Tools. Ability to navigate and utilize these tools effectively for fraud detection and prevention
• Experience in handling chargeback disputes and applying in-depth knowledge of regulatory codes to minimize financial losses
• Proven ability to create and map rules for new or existing fraud monitoring systems. This includes analyzing transaction patterns and designing effective rules to identify and prevent fraudulent activities
• Excellent communication abilities for effective interaction with team members and external parties

Responsibilities

• Lead initiatives to detect and prevent card transaction fraud, focusing on purchases at merchants
• Develop strategies to identify and mitigate risks associated with fraudulent card use
• Implement robust fraud detection measures for money transfers, including push-to-card, push-to-account, and cash payout locations. Monitor and analyze transactions to prevent fraudulent activities
• Conduct thorough investigations of complex fraud cases, including escalated issues from Tier 1 teams
• Utilize advanced analytics to track and report card transaction and money transfer fraud trends and provide actionable insights to prevent future incidents
• Provide feedback and enhancement recommendations for fraud detection systems, ensuring they can identify suspicious activities in card and money transfer transactions
• Maintain comprehensive knowledge of regulations related to financial fraud, including OFAC (Office of Foreign Assets Control) Sanctions, Regulation E, Bank Secrecy Act, Anti-Money Laundering laws, and Consumer Privacy
• Facilitate cross-departmental communication to resolve fraud cases effectively
• Demonstrate strong analytical and problem-solving skills, with the capability to handle complex issues autonomously
• Ensure detailed and accurate documentation of all investigations. Keep precise records of work for performance assessment
• Take on other duties and projects, as assigned

Preferred Qualifications

• A strong understanding of Visa and Mastercard processes and policies is highly preferred
• Experience specifically in managing fraud related to prepaid cards is highly preferred. This includes understanding the unique challenges and risks associated with prepaid card transactions and implementing strategies to mitigate these risks

Benefits

• This is a REMOTE role, but candidates should be located in the Manila area
• The schedule for the role will be either Tuesday - Saturday 3:00AM - 11:00AM (Manila time) or Wednesday - Sunday 11:00AM - 7:00PM (Manila time)