Lead Fraud Business Analyst

Summary

Join a dynamic team at Xceed NICE Actimize as a Lead Fraud Analyst, contributing your expertise to fraud prevention managed services. Manage daily FraudDESK operations, support banking customers' fraud prevention efforts, and lead a team of analysts using Xceed NICE Actimize solutions. Responsibilities include managing team performance, onboarding new customers, maintaining customer relationships, and improving operational processes. The ideal candidate possesses a BA degree, 10+ years of financial services experience in fraud prevention, and 10+ years of management experience. Professional certifications and knowledge of financial crimes are desirable. This role offers the chance to work in a fast-paced, collaborative environment with opportunities for growth and development.

Requirements

• BA Degree and a minimum of 10+ years of recent experience within financial services industry in fraud prevention, fraud detection and/or fraud investigations
• Previous management experience necessary. Minimum of 10+ years of recent management experience
• Comprehensive knowledge of financial crimes, specifically in online banking
• Knowledge of AML processes
• Strong understanding of fraud operations and processes
• Strong customer service skills
• Ability to multitask by carrying a diverse and complex workload
• Ability to work independently. Must be a self-sufficient and initiative-taker
• Strong collaborator with leadership traits
• Demonstrated proficiency with Microsoft office, specifically Excel and Outlook
• Understanding of prosecution guidelines, privacy laws, FFIEC, and regulations related to financial crimes
• Strong communication and critical thinking skills

Responsibilities

• Manage the daily operations of FraudDESK and the staff
• Develop, gather, and track the team’s performance
• Lead, coach, mentor, and champion team members to grow in their careers
• Ensure all customer SLAs are met
• Onboard all new FraudDESK customers and establish SLA’s
• Maintain relationships with our FraudDESK customers
• Manage FraudDESK workflow (SLA’s, staff shifts, PTO)
• Identify and communicate training and development opportunities for the team
• Support team on fraud analysis, documentation, and fraud detection
• Continuous review and improvement of operational processes
• Provide outstanding performance and customer excellence
• Collaborate, problem solve and work to contribute to the growth of the service
• Leverage and enhance existing tools and processes to enable a more effective approach on fraud detection
• Demonstrate strong client communication and service skills with a “here to help” approach
• Maintain confidentiality concerning all information and projects/assignments
• Maintain integrity, objectivity, and discretion in the performance of duties
• Subject matter Expert for Fraud

Preferred Qualifications

Professional certification desirable (e.g., CFE, CFCI)