Aml Operations Lead

Summary

Join Shakepay's AML Operations team as the AML Operations Lead and oversee the Anti-Money Laundering (AML) operations, ensuring efficient, compliant workflows aligned with business objectives. Manage incoming and backlog work, forecast operational workload based on rule changes, and collaborate with the CAMLO to balance AML rules and workflows. Present key updates to leadership, assess team capacity, and continuously drive process improvements. Lead and develop a high-performing team, fostering growth and continuous learning. Oversee escalations related to AML investigations and high-risk accounts, ensuring compliance with regulatory requirements. Report on key performance indicators (KPIs) related to AML program health and operational performance. Work closely with fraud prevention, compliance, and customer support teams to streamline workflows and improve the customer experience. Champion automation initiatives to improve operational efficiency and reduce manual effort.

Requirements

• 5+ years of experience in AML operations, compliance, or fraud prevention within financial services, with a strong preference for experience in crypto companies, money service businesses, or fintech
• 2+ years of managerial experience leading AML or fraud operations teams
• Strong understanding of AML compliance regulations and best practices
• Ability to leverage technology and data analytics to optimize AML operations and improve decision-making
• Experience in workload forecasting and capacity planning
• Proven ability to collaborate cross-functionally and influence stakeholders at all levels
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication skills
• Ability to work in a fast-paced, rapidly changing environment with a startup mentality

Responsibilities

• Lead and develop a high-performing AML operations team, fostering growth and continuous learning
• Maintain oversight of incoming workload and backlog, ensuring efficient prioritization and resolution
• Provide accurate workload forecasts when implementing or modifying AML rules and workflows
• Collaborate with the CAMLO and key stakeholders to balance compliance requirements with operational efficiency
• Assess team capacity and allocate resources effectively to meet service level agreements (SLAs)
• Continuously improve AML operational processes to enhance effectiveness and efficiency
• Oversee escalations related to AML investigations and high-risk accounts, ensuring compliance with regulatory requirements
• Report on key performance indicators (KPIs) related to AML program health and operational performance
• Work closely with fraud prevention, compliance, and customer support teams to streamline workflows and improve the customer experience
• Champion automation initiatives to improve operational efficiency and reduce manual effort where possible

Preferred Qualifications

• Certified Anti-Money Laundering Specialist (CAMS) certification
• Experience with Chainalysis and Chainalysis Reactor Certification
• Proficiency in data analysis tools such as Google sheets, SQL and Python

Benefits

• Be an owner - Every employee has stock options as part of their total compensation
• Reach your goals - Yearly salary assessments
• Health & wellness : Access to health and dental coverage, including health and wellness spending accounts
• Remote-friendly : Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto
• Level Up : A $2,000 annual budget for courses, certifications, and training to support your career growth
• Time off : 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus
• Parental leave : Enjoy a parental leave top up to 100% of your salary for 18 weeks
• Have fun together: quarterly team-specific or company-wide offsite to connect with each other