French Bilingual Partner Support Specialist

Summary

Join Trupanion as a dedicated customer-focused individual to foster strong relationships between Territory Partners and veterinary hospitals across Canada.

Requirements

• Customer Service Experience: 2+ years of experience in a customer service role with a multi-line phone system or in a contact center
• Veterinary Industry Knowledge: Experience in the veterinary industry is a plus but not required
• Language Skills: Fluency in Canadian French
• Excellent communication and problem-solving skills
• Ability to manage a high volume of inquiries
• Proficiency with customer relationship management (CRM) software and other relevant tools

Responsibilities

• Provide exceptional support to our veterinary hospital and Territory Partner partners
• Manage inquiries: Efficiently handle inbound phone calls, emails, chats, and follow-up requests
• Resolve issues: Conduct thorough research and provide timely solutions to complex partner and hospital concerns, including policy coverage and claims
• Partner Support: Assist Territory Partners with reporting and data analysis
• Pre-Approvals: Initiate timely pre-approvals for Trupanion Members and hospitals
• Internal Collaboration: Collaborate with internal departments to ensure seamless support for our partners and members
• Technical Support: Provide level 1 technical support for hospitals using Trupanion’s software application

Benefits

• Employer-paid extended health coverage for you and your family
• Trupanion will partner with Wealthsimple to register your RRSP, pension, etc
• Four weeks of paid time off and 11 paid float holidays (you can decide which days are most important to you!)
• Five weeks, paid, sabbatical after five years of employment
• Employer-paid medical insurance for one pet (cat or dog)
• Paid time off to volunteer at nonprofit organizations