Respondent is hiring a
Fulfillment Operations Specialist

Summary

The job is for a Research Participant Recruiting Manager at Respondent, a company that connects researchers with high-quality participants. The role involves managing research participant recruiting requests, sourcing participants across multiple marketing channels, becoming an expert in the participant panel, maintaining empathy and confidentiality, working with various teams to identify and execute fulfillment approaches, and driving scale and automation.

Requirements

• Detail oriented when it comes to planning and executing work with a track record of successful outcomes
• A curious problem solver who is comfortable digging into research requirements, screening details, and platform capabilities to understand and find solutions to recruiting questions
• Self-motivated and comfortable working on tasks with little supervision, while also comfortable asking clarifying questions when necessary
• Relationship builder with colleagues, external customers, and research partners. You are at ease and confident in customer-facing roles
• Energized by working on many different things at once, and excel at project management without shying away from ambiguity and shifting priorities
• Excellent communicator--particularly in writing, but also via Zoom and phone
• You are aware of your own biases and actively work to overcome them in working with others

Responsibilities

• Manage and prioritize research participant recruiting requests with speed and accuracy
• Work across multiple marketing channels to source participants that are sought for research studies
• Become an expert in what prevents research projects from qualifying high-quality participants and execute a plan to eliminate those challenges
• Develop an understanding of the breadth and depth of our participant panel, building skills to assess what marketing channels and intervention are appropriate to ensure success
• Maintain a level of empathy, discretion, and confidentiality while working with both sides of our user research marketplace
• Work with the Fulfillment, Executive, Marketing, Product, and Customer Facing teams to identify, prioritize, and execute the fulfillment approaches that support our company objectives
• Drive scale and automation where appropriate to engage and acquire participants for research

Preferred Qualifications

• Professional fluency in English
• At least 1+ year of research participant recruiting experience is desired
• Comfortable with email marketing service providers like Hubspot, Klaviyo, Salesforce, etc
• Working knowledge of SQL a plus
• Willingness to work in a US compatible timezone

Benefits

• Be part of a team that is building a new category marketplace that will change how we conduct research forever
• Join us as part of a fully distributed team. No commuting! We believe in giving you the freedom and flexibility to work remotely!
• Work in an environment with high trust, transparency, and autonomy!
• You're joining at a great time and will have the opportunity to grow at the same rate as the company. We will do everything humanly in supporting you to get there!
• A structured remote onboarding process and continuous training with a supportive team