Gaming Operations Coordinator

Summary

Join The Mill Adventure, a rapidly growing company in the iGaming industry, as a Gaming Operations Coordinator. You will play a crucial role in managing new and existing gaming integrations, ensuring seamless operations across our platform. This involves coordinating with game providers, internal teams, and operators. You will be responsible for managing integration progress, troubleshooting issues, and maintaining quality assurance processes. The ideal candidate possesses knowledge of casino operations, iGaming platforms, and technical documentation. We offer a flexible work environment, a skilled team, a strong company culture, and various benefits.

Requirements

• Knowledge in casino operations, integrations, or sportsbook management
• Understanding of iGaming platforms, game provider APIs, sportsbook integrations, and back-office tools
• Ability to manage technical documentation and ensure clarity for both internal teams and clients
• Excellent at multitasking, coordinating and problem-solving, with experience managing multiple stakeholders
• Familiarity with ticketing systems (Jira,) for issue tracking and resolution

Responsibilities

• Manage new game provider and sportsbook integrations, working closely with integrations teams, providers to ensure a seamless setup
• Coordinate and track integration progress, ensuring all features and requirements are met before go-live
• Oversee updates for existing integrations, ensuring compatibility with platform enhancements and regulatory changes
• Troubleshoot integration issues, liaising with game providers, sportsbook suppliers, and internal teams to resolve them promptly
• Act as point of contact for gaming integration, ensuring smooth functionality for our B2B partners
• Own, manage and execute test cases throughout the project’s lifecycle, improving and documenting best test practices, ensuring quality assurance processes are maintained
• Collaborate with internal teams to improve documentation, making it accessible and valuable for both internal use and client reference
• Stay updated on regulatory requirements, ensuring compliance with gaming restrictions and industry best practices
• Handle and prioritize tickets related to game and sportsbook integrations, ensuring timely resolution
• Coordinate with internal teams and providers to address client issues effectively
• Monitor and analyze recurring issues, recommending improvements to processes and integrations

Preferred Qualifications

Knowledge of regulatory requirements and compliance standards in iGaming

Benefits

• A lean, focused company, offering a flexible working environment
• The opportunity to work with and learn form a highly skilled, talented team
• A great company culture, where accountability is innate, transparency is key and competency is virtue
• Being part of a small, tight knit, caring community
• Work equipment of your choice
• Private health insurance
• Learning budget
• Parking/transport or co-working allowance
• Company wide and team based get togethers