Operations And Creator Success Coordinator

Summary

Join Kickstarter's Performance team as a motivated Operations & Creator Success Coordinator! This role focuses on high-touch creator support and coordinating creative asset development for data-powered tools and services. You will manage the creative development process between creators and external design teams, own creator onboarding and offboarding, enhance the creator experience through proactive support, and continuously optimize operational processes. You'll also track creator sentiment, support service adoption, and collaborate with a talented team. This is a fully remote position with a 4-day workweek and excellent benefits.

Requirements

• Have 1-2 years of professional experience managing and meeting the needs of clients with high expectations
• Enjoy working collaboratively, participating in team discussions, and have excellent communication and time management skills
• Have experience with creative development and brand-building, and a keen eye for detail
• Empathize with creators, the challenges of the creative process and bringing projects to life
• Consider the broader impacts of your work and how you can improve the whole team’s experience; identifying tooling & automation improvements, tackling systemic issues rather than firefighting, and excelling at cross-discipline collaboration
• Value sharing knowledge, personal growth, positive feedback, and continuously improving operational and team practices

Responsibilities

• Manage the creative development process between creators and external design teams, overseeing asset briefing, intake, and approval workflows to ensure seamless execution
• Own end to end onboarding and offboarding experience for creators working with the Performance team by maintaining up-to-date playbooks and process documentation to drive consistency and clarity
• Enhance the creator experience by providing proactive support, addressing inquiries, escalating concerns, and ensuring creators feel valued and supported throughout their engagement
• Continuously optimize operational processes within the tasks and workload you own by identifying and implementing scalable improvements without compromising creator satisfaction
• Track and analyze creator sentiment, consolidating feedback to provide actionable insights that drive team improvements and enhance service offerings
• Support creator service adoption by assisting with pitches and helping creators understand the value of our services to encourage engagement

Preferred Qualifications

Ideally, with experience pitching performance marketing services

Benefits

• A fully remote workforce with plenty of opportunities to get to know your colleagues
• 100% employer-paid health plan offerings
• 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Years
• 25 volunteer hours each year to give back to your community
• 16 weeks of parental leave plus fertility/family planning resources
• Kickstarter currently operates with a 4-day workweek, a model that aligns our belief in a healthy work-life balance and gives staff the space to be more than their work