Research Operations Coordinator

Summary

Join PlaytestCloud as a Research Operations Coordinator and play a key role in shaping the future of gaming experiences in South America. You will be responsible for monitoring and supporting automated playtests, coordinating custom playtests, consulting with North American clients, and collaborating with a global team. This role requires 3+ years of experience in the gaming industry or a related field, strong English skills, and a self-starter attitude. You will need to be technically minded, customer-focused, and highly organized. PlaytestCloud offers a competitive compensation package, remote work flexibility, and various benefits, including professional growth opportunities, health insurance, extra time off, top equipment, and a fun team culture.

Requirements

• You have 3+ years of experience in the gaming industry, working closely with research or development. Alternatively, you have experience in SaaS platforms or with agency work
• You have (near) native spoken and written English skills and are comfortable conversing in English with colleagues and clients
• You take ownership of tasks and have a strong bias to action. You’re resourceful, thrive in autonomy, and take pride in delivering high-quality work
• You’re able to respond quickly to the needs of our clients and have communicated closely with customers in previous roles. You are able to consult clients with confidence and guide them through the playtesting process
• You have strong organizational skills, with proven time management abilities and are excited to manage multiple projects and tasks with short deadlines
• You can quickly learn and apply complex software, including mastering our custom playtesting software and navigating a suite of tools. Familiarity with complex software or programming languages is ideal (e.g. Looker Studio, Logic Pro X, Unity, Tableau, Ableton, Premiere Pro, SQL)
• Roughly 9 AM - 6 PM GMT-3 (adjustable based on your location), with a one-hour lunch break. Most of your team will be in Europe, so you’ll need to structure your work effectively and handle some responsibilities independently

Responsibilities

• Actively monitor the performance of automated playtests, troubleshoot issues independently with urgency and attention to detail to ensure on-time delivery of results
• Oversee the end-to-end process of remote mobile playtesting for custom projects, ensuring efficient planning, execution, and delivery. Responsibilities include project scoping, quoting, technical playtest setup and delivering insightful results to stakeholders
• Serve as a primary point of contact for North American clients, offering timely and effective communication through email and Zoom. Provide tailored support for each playtest, ensuring client needs and expectations are met or exceeded
• Coordinate playtests and troubleshoot issues with the greater Research Operations team while working asynchronously across time zones
• Use in-house and external software programs to facilitate playtesting and client communication, including Asana, Front, Slack, Heroku and our own Player Insights Platform™
• Document and regularly update information for current projects as well as maintain our internal help center

Preferred Qualifications

• Extensive knowledge of the gaming industry and/or the field of Games User Research. Extra beneficial is experience coordinating or moderating playtest studies (remote or in person)
• Experience in research methods or with User Research (HCI or Human Factors)

Benefits

• Budget for learning, conferences, team building, and optional language lessons
• We provide a similar level of health insurance that is available in Germany to applicants from outside of the EU
• Vacation days, December 24th and 31st off, and seniority-based extra days
• You’ll get a MacBook, an extra screen plus a home office budget
• Open to new ideas and paths, where we value authenticity and work together to find the best solutions
• Regular team events, game sessions, summer & winter celebrations
• Birthday gifts, charity donations, pension plan, net wage optimization, and workations
• English as our company language