German Customer Advisor

Summary

Join a multinational BPO company as a CS advisor and enjoy the opportunity to work 100% remotely from anywhere in Greece. This role requires managing incoming calls, identifying customer needs, building trust through communication, and providing accurate information using provided tools. Maintain customer interaction records, process accounts, and follow company guidelines. The ideal candidate will be a native or near-native German speaker with excellent English and communication skills. A competitive remuneration package, indefinite contract, performance-based bonuses, healthcare benefits, and relocation assistance are offered.

Requirements

• Native or near to native German language (C2)
• Very good command of English language (B2 – C1)
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Managing of incoming calls
• Identify and access customers’ needs to achieve satisfaction
• Build relations of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the methods/tools
• Keep records of customer interaction, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies

Benefits

• Competitive Remuneration package
• Indefinite Contract
• Extra bonus depending on the performance appraisal
• Health care benefits and numerous other discounts
• Ticket restaurant
• Relocation Cost (for candidates outside Greece)