Customer Advisor

Summary

Join our team as a German Customer Support Representative! Work remotely from Greece, providing exceptional support to German-speaking customers. You will handle customer inquiries, troubleshoot technical issues, and build strong customer relationships. This role requires fluency in German and advanced English, excellent communication skills, and problem-solving abilities. We offer a competitive salary, performance-based bonuses, and comprehensive relocation support for international candidates. Enjoy a fully remote work environment and opportunities for professional development within a supportive team.

Requirements

• Native or bilingual proficiency in German
• Advanced English language skills
• Excellent communication and interpersonal skills, with a strong customer-centric approach
• Proven problem-solving and analytical skills
• Strong computer literacy and technical aptitude
• Being based in Greece or being willing to relocate
• EU Passport holder (essential for relocation support)
• Ability to work independently and proactively in a remote environment

Responsibilities

• Provide prompt and efficient customer support via chat and phone
• Accurately and effectively address customer inquiries, including how-to questions and troubleshooting technical issues
• Build strong customer relationships by delivering an exceptional and personalized support experience
• Contribute to continuous process improvement and identify opportunities for enhancing customer satisfaction

Benefits

• Competitive monthly salary and attractive performance-based bonuses
• 14 monthly salaries per year
• Fully remote work from anywhere in Greece
• Comprehensive relocation support for international candidates, including: Flight ticket to Greece, 4-week accommodation, Airport pick-up and drop-off
• Private medical insurance for employee well-being
• Opportunities for professional development within a dynamic and supportive team
• Excellent career growth prospects with a global industry leader
• Indefinite contract offering long-term stability