German Customer Support

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Speakit

πŸ’΅ $15k
πŸ“Remote - Greece

Job highlights

Summary

Join a dynamic and human-oriented team as a Customer Service Agent for one of the biggest pharmaceutical companies, working 100% remotely from all over Greece.

Requirements

  • C2 level in German
  • B1-B2 level English skills
  • Strong phone contact handling and active listening skills
  • Ability to multitask, prioritize and manage time effectively
  • Adaptive skills and team spirit

Responsibilities

  • Comply with the company’s policies and procedures to meet business requirements
  • Answer inbound calls and emails within guidelines/goals
  • Be responsible for dealing with all customer enquiries ensuring the highest level of service
  • Maintain accuracy and security of customer information on the database
  • Provide friendly and efficient service to the worldwide community
  • Identify and escalate issues appropriately
  • Monitor and control numerous concurrent tasks
  • Proactively and independently work to meet targets and goals

Benefits

  • Competitive salary (1200€)
  • Extra productivity bonuses
  • Meal vouchers (100€-130€/month in supermarket vouchers)
  • 100% remote all over Greece
  • All the equipment will be provided and sent to your home
  • First class ongoing training and development
  • Career development opportunities

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